Complaint Review: Woodforest Bank - Austin Texas
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- Author Not Confirmed
- Woodforest Bank 13201 FM 620 Road North Austin, Texas USA
- Phone:
- Web:
- Category: Banks
Woodforest Bank This bank will drain your bank account. Stay away. Austin Texas
*Author of original report: Well, I closed my account because
*Author of original report: It shouldn't matter.
*REBUTTAL Owner of company: Woodforest Customer Service
*Consumer Comment: question
Show customers why they should trust your business over your competitors...
I have banked with Woodforest Bank for over a year now, and I have not noticed that over the course of time, they just send in returned statement fees if your address is not updated. I even went to paperless statements and they still charge a $5.00 fee for both my checking and savings and I didn't even know about it. They didn't call me or anything. This is terrible service, and this is unnaceptable. I am in MN, so I can't even go to a woodforest branch.
This report was posted on Ripoff Report on 08/05/2013 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/woodforest-bank/austin-texas/woodforest-bank-this-bank-will-drain-your-bank-account-stay-away-austin-texas-1073231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Well, I closed my account because
AUTHOR: PatrickX2 - ()
SUBMITTED: Tuesday, August 20, 2013
1. You are only in TX, and I live in MN
2. You failed to call me about this issue. instead you charge me $5.00 on my checking and savings monthly. You did refund them, but that doesn't matter.
3. You charge to check for balance on a ATM. my bank doesn't do that.
Sorry, but I don't feel I can trust my money to Woodforest Bank. Take this experience as a way to improve your service. I know my bank has repaired reputation after making mistakes.
#3 Author of original report
It shouldn't matter.
AUTHOR: PatrickX2 - ()
SUBMITTED: Tuesday, August 20, 2013
My money should had been trusted safe and not drained. While they would refund me, it annoys me how they drain it in the first place. Plus i'm not a big fan of inquiry fees, etc which the bank I have now doesn't have. I am done with them.
#2 REBUTTAL Owner of company
Woodforest Customer Service
AUTHOR: Woodforest Customer Service - ()
SUBMITTED: Monday, August 12, 2013
Woodforest National Bank is dedicated to providing quality customer service, and we would appreciate the opportunity to speak with you directly. Please contact your local branch or our Customer Care department toll free at 1-888-224-0132 or email CustomerAdvocacy@woodforest.com.
#1 Consumer Comment
question
AUTHOR: coast - ()
SUBMITTED: Monday, August 05, 2013
How did you overlook the charges to your checking account since you reconcile your account monthly?
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