Woofgang Bakery & Grooming Fleming Island Poor Customer Service, Privacy Information Violation, Harrassment, Libel Inflammatory Statements Fleming Island Florida

 As you can clearly see the owner continues to violate my personal information. The owners claims contradict the events which took place. My daughter and I did not have merchandise to return in other stores. She claims I did then states I had my keys, my cell phone, and harness in hand. She fabricates events which never took place. If you don't want to be character assainated and violated of your private information don't shop here. Woofgang bakery is completely wrong and instead of making it right with their customers they character assainate you. The owner continues to use a my full name as an intimidation tactic. This violates online privacy laws. My credit card only has my late husband's last name. Don't shop here. You will be running a risk of your safety. Several of other customers I have spoken to stated they will never shop there because of these antics. MAB OP, FL

Dear Mrs. Marisol Broderick-Pena,
Thank you for taking the time to write to us and review Woof Gang Bakery Fleming Island. We appreciate you sharing the kind words expressed by our CEO. It makes up happy to know that he raves about our store. He was also generous enough to make an exception to accept your harness and exchange it for a larger size, even though it did not meet our return policies and was beyond the return timeframe as indicated in the photo you attached.

When you attempted to return the stained harness, you did not have tags, a bag or a receipt. You walked in to our store with only a harness, cellphone and keys in hand and stated that you purchased it for your dog to “wear during the hurricane”. You also mentioned that you and your daughter had many other items you were returning to other stores after the hurricane. You called your daughter while in the store to ask her if she had the receipt or tag, but she did not. We pointed out the staining, dog hair and our store return policy which states that the items must be in original sellable condition within 10 days with tags. Your subsequent email later claimed that the item was sold without tags. Your various discrepancies were very concerning to us and therefore we investigated your claims. We do have many security surveillance camera in our stores and our policy is to review the footage to rectify and solve discrepancies. In response to your claims, we provided you with the security footage in effort to verify the accuracy of our findings. We apologize that this video evidence offended you. Our intention of sending video evidence to you was to help remind you of what actually took place during your visits to our store and to solve your discrepancies. 

When communicating with our customers, we always prefer to address each customers by name or by their pets name if they accompany them. We feel that addressing our customers appropriately demonstrates respect and friendliness. We pride ourselves on our friendly atmosphere and respect of our customers and their pets. Your email has a name that is different from the name you provided to us. I’m sorry if you did not intend to have your “real name” used. Reviews cannot be made with an alias.

Again, we appreciate you taking the time and we are glad to know that you and your family made it through the Hurricane safely. Have a wonderful day.