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Report: #1425479

Complaint Review: - North Hollywood California

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  • Reported By: Patrick — Ranelagh Leinster Ireland
  • Author Confirmed What's this?
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  • 8216 Lankershim Blvd. North Hollywood, California United States Wooxify Ordered a Christmas gift, it never arrived, shipping number never register, 2 months later; no refund! North Hollywood California

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So, lets look at the evidence here, they don't have a phone number or a company email address, they use and a Zendesk support email

Don't expect a support email response as you can imagine how busy they are all their customers complaining that they never got the item.

Their business model is quite smart. They resell cheap crap for several times it's cost using Social retargeting (Instagram, Facebook etc)

#Tip 2: If you like something; search it on eBay/ Amazon/ Alibaba and get it at a fraction of the price. The bonus? It'll actually arrive!

Anyway, I ordered something for 4 times the cost which was never sent. Their trading FAQ's seem pretty solid but they don't care about them at all

E.g. I've been waiting 2 months for a refund. See below...Not very trustworthy eh?

How long is the returns process?

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

So my item never arrived? Surely I'm covered, Well no! They say the below and then don't enforce it. Tracking number still says 'Pending'. They also never sent me this tracking number until I asked for it and then said sorry, they ran out of stock...Hmmmm....It is Christmas...Maybe plan ahead?! That is presuming you actually ship some lucky customer what they pay 7 times the retail price for.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 8-14 business days for delivery in the United States, and 12-18 business days for international orders.

Final kicker and here's the real kick in the nuts! I logged a PayPay case and they reached out just before PayPal intervened saying they can't refund me until the dispute is closed. It's a legit business so I close the dispute? WRONG MOVE! No refund or response came. 

But why would they ask me to close the dispute? Maybe the response below from PayPal will show you their true colours

Remember that once you close a dispute, it can’t be re-opened or escalated to a claim.

If the seller agrees to refund your money or ships your item, don’t close the dispute until the money is in your PayPal account or you've received the item because you cannot re-open a dispute.

If you are still considering buying from them just google map their office. 8216 Lankershim Blvd. North Hollywood CA, 91605

Looks as legit as their whole service. Sham of an operation

This report was posted on Ripoff Report on 01/26/2018 01:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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