Complaint Review: Worldpartsdirect - Garland Texas
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- Author Not Confirmed
- Worldpartsdirect 11611 LBJ Freeway Garland, Texas United States
- Phone: 9728649777
- Web: https://www.worldpartsdirect.com
- Category: Auto Parts
Worldpartsdirect.com Terrible Business Practices. Misrepresented inventory availability. Charged a fee for Cancellation when it was their fault! Buyers Beware! Garland Texas
*Author of original report: WorldPartsDirect Contacted me and Explained What happened on their end. DISPUTE RESOLVED!
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On 12/1/21 I ordered 2 parts from Worldpartsdirect.com online because the parts were "IN STOCK" according to their site. They were not. When I did not receive a tracking number after 6 days, I called them on 12/07 and was told by their customer agent "Michael" that the one of the parts was on backorder and would not be to them until the end of December, meaning, I would not get the parts until next year so I cancelled the order and they issued me a partial refund.
They charged me a cancellation fee for their mistake and misrepresentation. Buyers BEWARE of Worldpartsdirect.com's terrible and unfair business practices. Would NOT RECOMMEND this business.
Terrible, Horrible, Garbage, Lying Business Imho!
This report was posted on Ripoff Report on 12/07/2021 06:50 PM and is a permanent record located here: https://www.ripoffreport.com/report/worldpartsdirectdotcom/garland-texas-terrible-1514260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
WorldPartsDirect Contacted me and Explained What happened on their end. DISPUTE RESOLVED!
AUTHOR: STEWART - (United States)
SUBMITTED: Friday, December 24, 2021
I received a call and an email from the owner of WorldPartsDirect.com. He was a complete Gentleman and explained the chain supply situation and the way his system works. I am unable to remove the above feedback, but want anyone reading this to know that this situation has been resolved to my satisfaction.
Based on the way this company handled this matter, I WOULD BUY FROM THEM AGAIN. EVERYONE MAKES MISTAKES, BUT TO TAKE OWNERSHIP AND TAKE THE TIME TO EXPLAIN THIS TO A CUSTOMER RENEWS MY FAITH THAT THIS COMPANY DOES CARE ABOUT ITS CUSTOMERS.
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