Complaint Review: www.glasstilestore.com - New York New York
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- www.glasstilestore.com New York, New York United States of America
- Phone:
- Web: www.glasstilestore.com
- Category: Carpet & Tile Stores
www.glasstilestore.com Double billed, double shipped, refused to compensate for shipping cost of returns. New York, New York
*REBUTTAL Owner of company: Con artist upset her scheme fell through
Show customers why they should trust your business over your competitors...
After not receiving confirmation of order or shipment I called to confirm order. I was told they could not find any order in the system and I would need to replace my order. They then proceeded to ship and bill me for two orders. In disputing the double order they offered to refund and waive restocking fees but shipping would the returns would be at my cost. As the product was heavy, shipping charges would be over $100. I am disputing the double billing with my credit card company.
They (customer service rep Naomi Gaton) was not friendly and blamed me for the double order. I would advise not doing business with them as there are plenty of other more friendly tile stores online.
This report was posted on Ripoff Report on 07/28/2011 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wwwglasstilestorecom/new-york-new-york-/wwwglasstilestorecom-double-billed-double-shipped-refused-to-compensate-for-shipping-757740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 REBUTTAL Owner of company
Con artist upset her scheme fell through
AUTHOR: Sam - (United States of America)
SUBMITTED: Tuesday, November 08, 2011
As our systems are fully automated, any order placed is shipped out immediately. This customer mistakenly placed 2 orders through no fault of our's. Upon realizing her mistake she attempted to blame it on us. We graciously offered to waive our restocking fee, but as we had already shipped the order to her for free and we had assumed all charges, we could not afford to lose even more money by paying for her return shipping.
She disputed the charges with her credit card company. The case was ultimately ruled in our favor.
GlassTileStore prides itself above all else on customer service. Our site has over 80,000 satisfied customers and a sterling reputation. We have over 2000 reviews on our website with an average rating of 4.5/5 stars. We go out of our way to make sure customers are happy.
Advertisers above have met our
strict standards for business conduct.
