Report: #1167614

Complaint Review: Xlibris/AuthorSolutions

  • Submitted: Tue, August 05, 2014
  • Updated: Tue, August 05, 2014
  • Reported By: PRGray — Escalante Utah
  • Xlibris/AuthorSolutions


Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I'm the little old lady that got ripped off.  After begging and pleading for them to un-publish my books and their constant  refuslal.. they just sent me a letter of compliance.  Because I was able to send the cc company a copy of my contract and our correspondence...Xlibris was  found to be in breach of contract and I may be able to get some of my mney back.  It's worth a try.  Most of you have paid with credit cards and if you don't get the service you paid for the cc fraud department will try and help. Good luck!

This report was posted on Ripoff Report on 08/05/2014 02:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report


AUTHOR: - ()

Thank you for your letter.  I'm sorry to hear of your bad experience.  

Xlibris had to pay back the was a struggle, but worth the effort.

They, also, had to write a letter stating that I have sole rights to my books and NO bookscould be printed and sold by them.

Months later I found copies of my bookk for sale online. Xlibris swore they didn't print any copies. The dealeer removed the ad and said he would not sel them.

I recently got a $10 check from xlibris for the sale of several of my books.  This is being investigated.

I wish someone could stop these crooks from ripping off the elderly.

I have since pubished four book for free via Amazon.KDP.

Peggy in Utah

Respond to this report!

#2 General Comment

I'm really glad to hear the credit fraud department are helping you out.

AUTHOR: Sebbie - (USA)

I'm so glad to here the credit fraid department are helping you out. American Express was useles when Xlibris stole from my elderly father and said it had nothing tod do with them and wouldn't even listen to what happened. 


After reading several stories of the criminals at Xlibris and Author Solutions hacking people's computers I have to think this is actually heppening which also leads me to believe that the rumours about Xlibris and Author Solutions being heavily connected to the Italian Mafia in the USA and laundering funds for them are true.


I want to caution people not to click any links that Xlibris sends you in emails as this maybe how they are hacking customers computers.



Respond to this report!

#3 Author of original report

Xlibris scam: Credit Card Company help

AUTHOR: PRGray - ()

I'm the little old lady that lost her savings to Xlibris

On advice of the RipOff people I contacted my Credit Card Co. fraud department and they requested a copy of my contract with Xlibris and all our corespondence.

 I kept hard copies of everything (Xlibris hacked my computer and removed every email, document, etc that had the word Xlibris in it!!!)so  I was able to do so. KEEP hard copies of all communications with these people.

Two days ago I got an email from the CCC... it said Xlibris was in violation of our contract. Also, They pointed out that

xlicbris states on their website that they are accredited by the Better Business Bureau but the BBB said that is NOT true.It is against the law to do fraudulent business on the internet but they are doing just that.

The CCC people said since Xlibris didn't perform the service I paid them to do .....I didn't have to pay and would have my money returned. There is strength in numbers. If one person can get their money back...just think what the hundreds, and hundreds of victims could do.If ALLof you people who have been cheated and abused by Xlibris would contact you Credit Card company and file a complaint ....maybe it would slow these people down a bit.  They seem very eager to ripoff those of us who are more trusting and defenseless.

By the way, I found out that the parent company, AthorSolutions, has about twent or thirty publishing companies ..around the world.....each with a different name.. all ripping off teople .  I can't understand why our government allows this to happen.  If your or I stole a loaf of bread we would go to jail, yet they're stealing millions of dollars from the unsuspecting public.  FOR SHAME!!!


Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.