Just had XPO deny a $3000 freight claim for a delivery they totally destroyed. Customer refused delivery due to extensive damage, XPO kept the damaged pallet in their warehouse for three weeks before returning it to point of origin and supposedly never looked at it.

Then it languished in warehouse for over six weeks before it was tossed out by mistake by a cleanup crew.
Their inspector arrived 2 days later and all we had were the photos (plenty of them too). So, invoking their "right to inspect", they weaseled out of the claim altogether on a thin loophole.

I will never use them again and hope nobody else does either. Plenty of reasonable companies out there.