Complaint Review: YAY Services - Internet
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- Author Not Confirmed
- YAY Services Internet USA
- Phone: 8776677972
- Web: unknown
- Category: Internet Fraud
YAY Services Browser Hijacker that wants $369 to remove infection they gave your computer Salt Lake City Internet
*Author of original report: How much $$$ did they steal from you?
*Author of original report: From "employee"? Afraid to use your name?
*Consumer Comment: affected consumer
*UPDATE Employee: Yay Services wishes to help in any way!
*Consumer Comment: Love the service!
*Consumer Comment: Same story
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As I was doing a search on Google Chrome for a vehicle, a full screen pop-up took over my ability to continue. The message states that my computer has been hacked and I must call this number 877-667-7972 to remove it. The people who answer sound like they're in India, but claim to be in Salt Lake City. There is probably a phone relay to India, but they can remove it for $369!!! I said "why would I pay you to remove a virus you caused to infect my computer"? They deny it, but I didn't fall for that. The next day I called Webroot, and they said to depress Ctrl/Alt/Delete at the same time. A new window appears, I selected Google Chrome and hit "end program". Voila! The pop-up was gone. I didn't pay YAY, or Staples who wanted $159 to fix it either! I immediatelt renewed my Webroot anti-virus subscription though. If this happens to you too, report it. It's a crime!
This report was posted on Ripoff Report on 07/16/2015 08:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yay-services/internet/yay-services-browser-hijacker-that-wants-369-to-remove-infection-they-gave-your-computer-1242405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Author of original report
How much $$$ did they steal from you?
AUTHOR: - ()
SUBMITTED: Thursday, December 31, 2015
| If you paid them any money you were ripped off! What was it, $369.00? That is the amount they quoted me. What could you have purchased instaed? A few key strokes on my computer resolved the problem. But don't feel too bad, they must have scammed hundreds of frightened dopes by now. |
#5 Author of original report
From "employee"? Afraid to use your name?
AUTHOR: - ()
SUBMITTED: Thursday, December 31, 2015
Why not post your company info, such as address, phone#, and other important info? You stole the name YAY from someone else so that it would be difficult to track you down. You have stolen from people whose computers you infected. There should be a class action suit against you!
#4 Consumer Comment
affected consumer
AUTHOR: Jim - (USA)
SUBMITTED: Wednesday, December 30, 2015
The rip off complaint in question sounds like what i may be going through now with YAY services, the same pop up window claiming i have been hacked and my computer is now unusable until it is "inspected' and repaired for $99. There was no explanation of how this hacking was discovered or reported to YAY, all reps of the company were certainly east asian and i am waiting to hear from them.
By the way, i paid for the service. Very, very suspicious.
Very, very suspicious
#3 UPDATE Employee
Yay Services wishes to help in any way!
AUTHOR: YayServices - (USA)
SUBMITTED: Tuesday, October 27, 2015
We have been receiving numerous reports that other companies have been using our name. If you have been directly effected by Yay Services, we would like to know so we may make it right for you! You matter to us!
#2 Consumer Comment
Love the service!
AUTHOR: Webguy007 - (USA)
SUBMITTED: Friday, October 09, 2015
They've been nothing but great. Fix all computer issues quickly without delay. Will use them again!
#1 Consumer Comment
Same story
AUTHOR: Kevin - (USA)
SUBMITTED: Wednesday, September 30, 2015
I was attempting to log on to a site I visit frequently when I got the same pop-up window. Thinking it was MS tech support since my laptop is less than a month old, I became suspicious when they began discussing payment for services. When I questioned them and said I would call my Antivirus company, the high pressure sales and fear tactics started.
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