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Report: #562985

Complaint Review: Yo Rita Restaurant - Pittsburgh Pennsylvania

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  • Reported By: Anonymous — Pittsburgh Pennsylvania United States of America
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  • Yo Rita Restaurant 1120 E. Carson St Pittsburgh, Pennsylvania United States of America

Yo Rita Restaurant Horrible customer service, Offensive Owner Pittsburgh, Pennsylvania

*Consumer Comment: Your last line says it all...

Show customers why they should trust your business over your competitors...

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"Horrible Experience- 'No Rita'  "
We took a party of 6 to dinner on Saturday night to celebrate a birthday and have never been treated in such an offensive manner by an owner of a restaurant.  Our group consisted of 6 professional adults.  Our evening started positively by enjoying cocktails and complimentary salsa at the bar, but after a 90 minute wait and seeing another 6 top table get seated before us, who had come after us, my pregnant attorney friend politely inquired with the blonde haired hostess/owner woman to see if perhaps our name was lost and to get a ball park on how much longer our table might be.  The owner SHOUTED at her and told her the she had our name and if we didn't want to wait, to take our business elsewhere!  No ballpark was given.   The response was so rude that another party came us to us to comment that they saw her scream at us, and that they too had been barked at and were told to leave if they had questions about the wait.  Eventually the 6 of us were seated at a 4 top table.  After appetizers arrived ,we realized we did not have silverware.  After waiting 5 full minutes for silverware, another attorney from our table got up to ask the owner for flatware.  She barked that we HAD SILVERWARE and to sit down!!  We didn't have any silverware!   When our guest returned to the table empty handed and was explaining theoutragous response that he had received, she walked by and yelled to us "No MORE FOOD FOR YOU!  Your Taco order is CANCELLED!"  ---just like the Soup n**i would have done!   I have never been treated in such an offensive manner and am appalled.  Regardless of if Chef Kevin Sousa makes great tacos there, I hope that people will boycott such horrific customer service and simply follow Chef Sousa to his next endeavor which is expected to open in the near future in the Bloomfield/East End area.

This report was posted on Ripoff Report on 02/01/2010 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yo-rita-restaurant/pittsburgh-pennsylvania-/yo-rita-restaurant-horrible-customer-service-offensive-owner-pittsburgh-pennsylvania-562985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Your last line says it all...

AUTHOR: Robert - (U.S.A.)

POSTED: Monday, February 01, 2010

Regardless of if Chef Kevin Sousa makes great tacos there, I hope that people will boycott such horrific customer service and simply follow Chef Sousa to his next endeavor which is expected to open in the near future in the Bloomfield/East End area.


- This entire report sounds as if it is written by either a disgruntled employee or someone who is trying to drive business to this other "endeavor".  So yes the last line really does say it all about this report.


Because of course it shows that the party who had the "Horrible Experience" was the perfect group of diners and didn't do anything wrong.  They even go so far to say that other customers took the time out of their dinner to make a note of it with this group. 


Then these 6 professional adults use terms such as "6 top" and "4 top".  Which I really wonder if 6 "professional" people outside of the resturant business would even know what that means..let alone use it.


Then we are told that this person that was shouting was the owner.  Yet how did they know that?  There is nothing in this report as to follow-up as to how they found out she was the owner, or in any of the other conversations that she identified herself as the owner.

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