Complaint Review: Yokohama Tires - Santa Ana California
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- Author Confirmed
- Yokohama Tires 1 MacArthur Place, Suite 800 Santa Ana, California United States
- Phone: 8007229888
- Web: 1 MacArthur Place, Suite 800
- Category: Auto Parts
Yokohama Tires Yokohama, state gift card consumer protection laws, Attorney General of California, FTC, BBB of Santa Ana Santa Ana California
*Consumer Comment: Not quite
Show customers why they should trust your business over your competitors...
We purchased Yokohama tires for my spouse's Volvo last June through Discount Tires. Yokohama advertised a rebate and issued us a gift card within about 6 weeks of the purchase.
The problem is the gift card expired 12/17. For each month over the expiration date, they charge a fee to the account. This was never disclosed in the advertisement. I have also been told that the card does not comply with state gift card consumer protection laws. So, because it does not comply, I have filed reports with the BBB of Santa Ana, the FTC, and the California attorney general.
This report was posted on Ripoff Report on 04/05/2018 10:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yokohama-tires/santa-ana-california-92707/yokohama-tires-yokohama-state-gift-card-consumer-protection-laws-attorney-general-of-ca-1437512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Not quite
AUTHOR: Robert - (United States)
SUBMITTED: Friday, April 06, 2018
You are correct that many states have various "Gift Card" laws, but they are often with several restrictions.
Generally the regulations only apply to "Store Branded" cards, that is cards that can only be used at a specific store. If they have a Major Logo(Visa, MasterCard, AmEx..etc) that can be used at any store, they do not fall under these regulations.
These regulations also generally do not apply to "Promotional" cards such as rebates or incentives, as long as their is an expiration date printed on the card.
So it is likey your card fell into one of these if not both of the conditions. So the fees taken out would be valid.
Regardless of what you were or were not told in the "advertisement", when you received the card you received a booklet with the terms and conditions that included the fee structure. This along with the fact that there was an expiration date you were aware of you likely out of luck.
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