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Report: #1074690

Complaint Review: YP ad solutions - Birmingham Alabama

  • Submitted:
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  • Reported By: Scott U — birmingham Alabama
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  • YP ad solutions 200 Missionary Ridge Birmingham, Alabama USA

YP ad solutions ATT, Berry Co not mentioning and hiding the fact I was entering into a long contract, also not producing results promised Birmingham Alabama

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I was considering an internet advertising provider for my 1 man business. I was talking with a national co. Yodle, but YP called several times and I met with a local guy. He told me that they offered the exact same services and price as Yodle. Trying to keep business local I decided to give him a try, he faxed me 1 piece of paper that said $320 a month, which I signed and faxed back. A week later I received a 15 page document set which talked about all of their products from Yellow pages, white pages, etc. which I was told I didn't need to read b/c I wasn't asked to sign it. After a month or more the 90 clicks on my website and phone ringing wasn't happening, so I began tracking and printing everything to look at performance. The YP rep had told me in writing it would cost $2000 a month to do what another Yodle customer I mentioned was doing. I eventually called Yodle and was told it would cost $200 a month. He called a few days later and gave me a great 3 month package , so I took it. First of all he was right $200 a month on Google and I was performing on Google better that the competitor I was trying to compete with, Yodle had great service and called and made recommendations. When I tried to break it off gently with YP, I didn't really get much info for a week or two, until I finally figured out that in the fine print, you had to go to a website to find out you had a 1 year contract! I have contracts from Yodle ( 1 page, states amount and term of 3 months clearly) and a sample from another (states 3 months clearly). There are communication breakdowns, no follow ups, I certified mailed all of my problems to them and YP didn't accept the package. I tried calling their toll free customer service and received the run around. YP locally was going to have their manager call me that day- which went on for weeks. I complained to the BBB, took them a while to find out which office handled the Birmingham office complaints; turned out to be Atlanta, who showed over 1000 complaints for the same problems I am having in the past 3 years. Someone from YP called from an office up north , to say he was looking in to it, but I haven't heard back. Meanwhile, they are still running my ads, I assume they will turn me over to a collection agency. I don't feel like I should pay for deceptive contract problems, deceptive contract issues, and not delivering on what was promised or even following up and trying to explain why it didn't work or why I wasn't getting clicks, or why I was told they were as good as Yodle, but Yodle is giving me more by far, and listens to me, even makes suggestions.

This report was posted on Ripoff Report on 08/10/2013 11:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yp-ad-solutions/birmingham-alabama-35242/yp-ad-solutions-att-berry-co-not-mentioning-and-hiding-the-fact-i-was-entering-into-a-lo-1074690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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