Zara.com.USA Zara Items purchased, paid for, returned and no refund Internet

Worst experience with a return. Purchased online 12/26/16, and returned at a Zara store located at 503 Broadway, NY, NY. on 1/2/17.. Store would not issue a receipt or refund for 3 items.Then would not return the items to me, (already paid for online transaction) stating that the return process was initiated. To date no refund. Told will take 24-48 hours for refund Have called numerous times only to be told same thing Now they have taken my money, the returned items and I am left with knowing that I will never shop at Zara or Zara online again and that I am out hard earned money. If I could rate them as zero for every aspect of customer service I would.