Complaint Review: national carpet care - orlando Florida
- national carpet care orlando, Florida United States of America
- Phone: 4078622990
- Web: nationalcarpetcare.org
- Category: Cleaning Services
national carpet care switch and bait, stay away from this crooks orlando , Florida
*REBUTTAL Owner of company: Unreasonable Customer
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found them on the sentinel express papaer,
I called this company 2 weeks ago on a wednesday 08 21-11 i was told the only available day was next tuesday by 10 am and we agree on that day , by friday i receive a call leting me know that tuesday was not posible and if we can move it for wednesday i agre on monday i receive a call, we are in the are and can be there in 30 minutes, i say no way ,and you will do the job on wednesday,( i knew yhis was going to be a problem )
that day 10 am no carpet cleaner , by 11am a small explorer shows up to clean the carpet,
no letter in the vehicle no signs no uniform just a guy with a clipboard and white piece of paper
he cheks the carpet , looks a simple yellow stain that is been there for years from oil candle and claims dog urine, ( I don't have any pets ) checks around write on the paper and the 5 room special quote on the phone for $34.95.00 jumps to $260.00 because of heavy foot traffic and needs to spray with some quemicals and wait i knew it will jump to about $100.00 but not this much
i told the guy no way and we cut the price to $200 i say no way , then he ask me how much i want to pay and i show him the add on the paper and he said that that price is only if the carpet is clean,
if that is the case why will i call anybody to clean the carpet where did they find this guy with out brains
the add on the paper he claims is only maintenance NOT CLEANING but ad mentions steam cleaned
i ask him to leave and he don't want to , he tells me he can't leave he is there to do the job and i have to call the office and speak with his bose before he can move from my house , i have to open the door push the guy out and call the police very ugly and bad experience with this company people stay away
very bad rating on the BBB 15 complaints and this message ! There is an alert for this business !
This report was posted on Ripoff Report on 10/05/2011 09:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-carpet-care/orlando-florida-/national-carpet-care-switch-and-bait-stay-away-from-this-crooks-orlando-florida-785313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Unreasonable Customer
AUTHOR: Gen Mgr - (United States of America)
SUBMITTED: Wednesday, February 29, 2012
National Carpet care Inc., services up to 30,000 households yearly in our service areas, 15 complaints over the last 36 months is a fantastic and exemplary reputation.
The home carpet in this complaint was in VERY POOR condition, the customer failed to recognize this fact.
The customer was informed of the servivces provided when the appointment was scheduled, as is the company policy and again once we arrived and evaluated the condition PRIOR to any service being provided.
National Carpet Care is a 30 year old company with millions of satisfied customers. It is unfortunate that individuals with an adgenda are permitted to make irresponsible reports under the umbrella of internet "free speech". Our reputation and our consumer response in the marketplace speaks for itself. We are encouraged by the overall consumer feedback that we recieve from our responsible and intelligent customers.
There is no consumer alert of any kind existing against National Carpet Care., Inc that is a falacious (untrue) claim.
Mgmt,
National Carpet Care, Inc.
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