- Report: #452139
Report - Rebuttal - Arbitrate
Complaint Review: Alienware
AlienwareAlienware.com Miami, Florida U.S.A.
Alienware Poor customer service, terrible quality of products. Miami Florida
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Until 1 month later when it just stopped working, again a 4 hour call to customer service, this time it was decided (after me tearing the machine down again) that it was the mobo. So once again, machine goes to Florida.
1 month later it returns, and functions for almost three months, but breaks again. This time I told the rep that I did not want the machine. I demanded either a new comp, or my money back. They refused both, and at this time my warranty ran out and they said I had to pay $568 for a hard drive. I will NEVER EVER buy another machine from them again, and I warn all. Look elsewhere, local comp shops, or some of the differrent companies. To this day it is still a paper weight.
What a waist of money and time.
Wallkill, New York
This report was posted on Ripoff Report on 05/15/2009 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alienware/Miami-Florida/Alienware-Poor-customer-service-terrible-quality-of-products-Miami-Florida-452139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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