- Report: #1087316
Report - Rebuttal - Arbitrate
Complaint Review: Allegro Medical
Allegro Medicalwww.allegromedical.com Internet USA
Allegro Medical Terrible at resolving billing issues. Put on hold for over 30 minutes. Internet
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This company is extremely terrible at resolving any billing issues. Through the website I was charged for the same order on both a credit card AND my paypal account. Upon calling them to resolve the issue I was put on hold for over 30 minutes on 2 separate occasions. Only to be told that 1. they couldn't find the order and I have to call back the following day and 2. they are unable to cancel the order because its now in 'paypals' hands. However I never completed the order through paypal and cancelled that transaction (i did not approve the order). I then received a confirmation from both paypal about the charge as well as my credit card!! When I asked to speak to a supervisor I was told that was not possible and one would 'call me back' . All I wanted was for my order to be cancelled outright and they still have yet to resolve this. I will never order from this company or recommend it to anyone else. The time that it took for a simple request was unacceptable.
Horrible and unprofessional.
This report was posted on Ripoff Report on 09/25/2013 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Allegro-Medical/internet/Allegro-Medical-Terrible-at-resolving-billing-issues-Put-on-hold-for-over-30-minutes-I-1087316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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