• Report: #732328

Complaint Review: Banfield Pet Hospital

  • Submitted: Mon, May 23, 2011
  • Updated: Tue, August 30, 2011

  • Reported By: Tammy — Chandler Arizona U.S.A.
Banfield Pet Hospital
2840 W. Chandler Blvd. Chandler, Arizona United States of America

Banfield Pet Hospital I CANCELED MY PLAN AFTER MY YEAR BUT BANFIELD KEEPS CHARGING MY CREDIT CARD ALSO CALLING & HARRASSING ME Chandler, Arizona

*Author of original report: Banfield Pet Hospital Rip-off Big time....

*Author of original report: Banfield Scam

*Consumer Comment: Completely agree - shady business practices

*UPDATE Employee: A Note from Banfield

*Consumer Comment: Go to your bank and change your credit card, that'll put an end to this scam quickly

*Consumer Comment: Banfield

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ON MARCH 17, 2010 I START THREE VET PLANS WITH BANFIELD, THE PET HOSPITAL OF CHANDLER IN ARIZONA....  THEY CALLED ME FOR A VISIT IN THE FALL FOR ALL THREE ANIMALS AND I DECLINED THE VISIT BECAUSE I DIDN'T FEEL THE NEED FOR THEM TO HAVE SOME SHOTS THEY WERE OFFERING...  ON MARCH 17, 2011 WAS MY FINAL DAY ON MY OLD PLAN...  ALL THREE ANIMALS WENT IN TO BANFIELD FOR CHECK-UPS...  BANFIELD, THE PET HOSPITAL OF CHANDLER TOLD ME THIS WOULD BE THE FINAL DAY FOR ME TO CANCEL THEIR CONTRACTS IF I WANTED TO OTHERWISE IT WILL AUTOMATICALLY BE ANOTHER YEAR....

MY CAT WAS HAVING SOME ISSUES SO I ASKED WHAT IT WOULD COST FOR BLOOD WORK AND XRAYS THEY QUOTED MY THIS EXTREMELY HIGH PRICE...  MIND YOU I SHOULD BE GETTING A DISCOUNT BECAUSE I'M PAYING THEM A MONTHLY FEE OF LIKE $70 SOMETHING DOLLARS A MONTH...  SO I DECIDED TO CALL A LOCAL VET CLOSE TO MY HOME JUST DOWN THE STREET FROM BANFIELD, HE WAS ONE THIRD OF BANFIELDS PRICE...  OMG!!  WHAT A RIPOFF...

I CALLED BANFIELD AT 1-888-649-2716 AND SPOKE WITH A WOMEN IN CANCELLATION AND SHE SAID SHE COULDN'T CANCEL THEM BECAUSE THEY WERE STILL AT THE PET HOSPITAL...  I WENT OVER PICKED UP MY ANIMALS IMMEDIATELY...  I THEN CALLED BACK TO CANCEL THE APPOINTMENT SPOKE WITH TRAVIS...  HE GAVE ME A CANCELLATION #101727000290, I ASKED IF I NEEDED ONE FOR EACH ANIMAL HE SAID NO I ONLY NEEDED ONE NUMBER FOR ALL THREE ANIMALS....

BANFIELD CHARGED MY CREDIT CARD ON MARCH 19, 2011 KNOWING THE PLAN WAS CANCELED...  I DISPUTED IT WITH MY CREDIT CARD COMPANY....  BANFIELD CREDITED MY ACCOUNT...

WOULD YOU BELIEVE BANFIELD CHARGED MY CREDIT CARD IN APRIL AGAIN...  I NOW HAVE IT IN DISPUTE WITH M&I AGAIN...  NOT SURE IF I'LL GET THAT MONEY BACK...  BUT I CANCELED MY CARD SO THEY COULDN'T DO IT AGAIN...

BANFIELD MUST HAVE TRIED TO CHARGE MY CREDIT CARD AGAIN BUT IT WAS CANCELED SO THEY'RE UPSET...  A DON FROM THEIR CANCELLATION DEPARTMENT CALLED TO HARASS ME AND THREATENING ME THAT IF I DON'T PAY HE'S GOING TO SEND ME TO COLLECTIONS THEN HE HUNG-UP ON ME...  DON WAS THE GENTLEMEN I SPOKE TO ON MAY 9, 2011 WHO WAS EXTREMELY NASTY STATING I NEVER CANCELED THE PLAN...

SO HERE I SIT BEING HARASSED NOW BY BANFIELD....BEWARE EVERYONE THEY ARE A HUGE RIPOFF!!!!!!!!

This report was posted on Ripoff Report on 05/23/2011 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Banfield-Pet-Hospital/Chandler-Arizona-85224/Banfield-Pet-Hospital-I-CANCELED-MY-PLAN-AFTER-MY-YEAR-BUT-BANFIELD-KEEPS-CHARGING-MY-CRE-732328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Banfield Pet Hospital Rip-off Big time....

AUTHOR: Tammy - (U.S.A.)

Funny, how the Banfield employees tell people to call or email them...  Lol.....  I find that quite hilarious because I've done all of the above and more...  Matter a fact I had written numerous letters, made numerous calls....  I even spoke with Elario (supervisor at Banfield) in corporate and he was going to take care of it so he gave me this client advocate number on July 7, 2011.... The harassment just became worse... It's now August 30 with no response?  So I called Elario, he put me on hold to look up the information he conveniently never came back to the phone and forwarded my call to the Chandler Banfield....  The women there apologized because she couldn't help me...  I called Elario back he didn't pickup the phone...  I left messages for him to call me back.....  Nope he didn't call me back either...  What do you call this?  THE RUN AROUND TREATMENT

So you can tell everyone to make calls, send letters.....  When in fact you are treated poorly by Elario who is management not to mention John Payne who's the big guy over in corporate...  Everyone ignores you when you trying to talk about this issue....  However, they sure love to harass you into paying the money...

Banfield is a nightmare and it's not worth a darn penny...
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#2 Author of original report

Banfield Scam

AUTHOR: Tammy - (U.S.A.)

Update to my original report....  Banfield continued to harass me...  So I paid them $579 to get them off my back for the entire year...  I went in to the pet hospital and wrote a check, I didn't want them to ever have access to my credit card again...

Do yourself a favor find a good honest vet in your area and in a long run you'll do way better than paying all those monthly fees on top of extra charges for medications the animals don't need...  Pay for a regular exam and just the yearly shots and you'll save a ton of money... 

Trust me even with your supposedly member discount it was way more money than a regular vets pricing....  

Thank you all for your support...  I hope this helps other people..
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#3 Consumer Comment

Completely agree - shady business practices

AUTHOR: Cat - (United States of America)

I have had a similar experience with Banfield here in California. My cat had been on a wellness plan since she was a tiny kitten (for 5 years). Every time she has ever been to the vet, it has been to Banfield. I did feel their practices were a bit shady, though, when I started noticing that every time I took my cat in, they would insist that she had some ailment that required medication (anything from crystals in her urine, to a high white blood cell count, to high temperature, etc etc). This, despite the fact that she acted healthy, was playful, was eating well, drinking well. So for the first few years I figured, well, these medicines are sure expensive, but they do seem to take good care of my cat, so I kind of let it slide. I started getting concerned when they began saying that I'd have to pay extra for vaccinations (which are supposed to be covered under the plan) because the cat "was supposed to have the shots on the last visit, but didn't." Umm, really? Is this not what I'm paying you people for? How is it my fault you forgot to give her vaccinations on schedule?

Long story longer, we ended up moving out of the area. I took my cats in for one last vet visit (complete with the usual recommendations for hundreds of dollars' worth of medications, which I declined - and no ill effects since for either cat, by the way). I requested to cancel the contract because we were moving, and also because somehow they had nearly doubled the cost of my contract without notifying me first, and they told me they couldn't help me with that, and I'd have to call their corporate office to do that.

Okay, so I called the corporate office several times and was put on hold for up to 20 minutes at a time. I must have called 5 times or more, with the same result each time - never could talk to anyone who could help me, and was then put on hold forever. Finally, I cancelled the credit card they were charging. Well, today I get a letter in the mail (nearly a year later) saying that if I don't pay them $31, they're sending me to collections! REALLY?! Even though I didn't use the services in the past year, they are saying that's the cost to cancel the contract. I asked why my cost had nearly doubled without my knowledge or consent, and they had no good answer for that. I also pointed out that evergreen contracts do not hold up in California courts, but in all honesty, who has the time to take Banfield to court over the cost of a year of their "wellness plan." And they know this, which is why they do it. They know you'll just pay them rather than take them to court (like someone really should).

So, lesson learned. I paid $31 to get Banfield out of my life. But I promised them I'd be sure to post all over the internet about my experience with them, so I am. Buyer beware. They are not about pet care, they are about fleecing you for as much money as they possibly can.
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#4 UPDATE Employee

A Note from Banfield

AUTHOR: Banfield Pet Hospital - (United States of America)

At Banfield, our ultimate goal is to ensure your pet stays as healthy as possible. We highly recommend wellness plans because theyre designed to include the preventive care services a pet will need throughout the year, in an affordable package, with the convenience of a 12-month financing option. In addition, services not covered in the plan are provided at a discount, depending on what level plan a pet is on. We realize there will be situations where our clients may need to cancel their wellness plans. To cancel a wellness plan, you may do so by either paying for the services your pet used while on the wellness plan, or the remaining wellness plan payments, whichever is less. If you would like to discuss the details of your plans further, please contact our Wellness Plan Relations team by calling 888-649-2716 or emailing WellnessPlanRelations@banfield.net.
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#5 Consumer Comment

Go to your bank and change your credit card, that'll put an end to this scam quickly

AUTHOR: Jim - (U.S.A.)

And permanently.
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#6 Consumer Comment

Banfield

AUTHOR: mr rik - (USA)

IS a ripoff.

NEVER leave your pet alone with these freaks!
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