- Report: #732328
Report - Rebuttal - Arbitrate
Complaint Review: Banfield Pet Hospital
Banfield Pet Hospital2840 W. Chandler Blvd. Chandler, Arizona United States of America
Banfield Pet Hospital I CANCELED MY PLAN AFTER MY YEAR BUT BANFIELD KEEPS CHARGING MY CREDIT CARD ALSO CALLING & HARRASSING ME Chandler, Arizona
*Author of original report: Banfield Pet Hospital Rip-off Big time....
*Author of original report: Banfield Scam
*Consumer Comment: Completely agree - shady business practices
*UPDATE Employee: A Note from Banfield
*Consumer Comment: Go to your bank and change your credit card, that'll put an end to this scam quickly
*Consumer Comment: Banfield
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MY CAT WAS HAVING SOME ISSUES SO I ASKED WHAT IT WOULD COST FOR BLOOD WORK AND XRAYS THEY QUOTED MY THIS EXTREMELY HIGH PRICE... MIND YOU I SHOULD BE GETTING A DISCOUNT BECAUSE I'M PAYING THEM A MONTHLY FEE OF LIKE $70 SOMETHING DOLLARS A MONTH... SO I DECIDED TO CALL A LOCAL VET CLOSE TO MY HOME JUST DOWN THE STREET FROM BANFIELD, HE WAS ONE THIRD OF BANFIELDS PRICE... OMG!! WHAT A RIPOFF...
I CALLED BANFIELD AT 1-888-649-2716 AND SPOKE WITH A WOMEN IN CANCELLATION AND SHE SAID SHE COULDN'T CANCEL THEM BECAUSE THEY WERE STILL AT THE PET HOSPITAL... I WENT OVER PICKED UP MY ANIMALS IMMEDIATELY... I THEN CALLED BACK TO CANCEL THE APPOINTMENT SPOKE WITH TRAVIS... HE GAVE ME A CANCELLATION #101727000290, I ASKED IF I NEEDED ONE FOR EACH ANIMAL HE SAID NO I ONLY NEEDED ONE NUMBER FOR ALL THREE ANIMALS....
BANFIELD CHARGED MY CREDIT CARD ON MARCH 19, 2011 KNOWING THE PLAN WAS CANCELED... I DISPUTED IT WITH MY CREDIT CARD COMPANY.... BANFIELD CREDITED MY ACCOUNT...
WOULD YOU BELIEVE BANFIELD CHARGED MY CREDIT CARD IN APRIL AGAIN... I NOW HAVE IT IN DISPUTE WITH M&I AGAIN... NOT SURE IF I'LL GET THAT MONEY BACK... BUT I CANCELED MY CARD SO THEY COULDN'T DO IT AGAIN...
BANFIELD MUST HAVE TRIED TO CHARGE MY CREDIT CARD AGAIN BUT IT WAS CANCELED SO THEY'RE UPSET... A DON FROM THEIR CANCELLATION DEPARTMENT CALLED TO HARASS ME AND THREATENING ME THAT IF I DON'T PAY HE'S GOING TO SEND ME TO COLLECTIONS THEN HE HUNG-UP ON ME... DON WAS THE GENTLEMEN I SPOKE TO ON MAY 9, 2011 WHO WAS EXTREMELY NASTY STATING I NEVER CANCELED THE PLAN...
SO HERE I SIT BEING HARASSED NOW BY BANFIELD....BEWARE EVERYONE THEY ARE A HUGE RIPOFF!!!!!!!!
This report was posted on Ripoff Report on 05/23/2011 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Banfield-Pet-Hospital/Chandler-Arizona-85224/Banfield-Pet-Hospital-I-CANCELED-MY-PLAN-AFTER-MY-YEAR-BUT-BANFIELD-KEEPS-CHARGING-MY-CRE-732328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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