• Report: #374406

Complaint Review: CONTINENTAL AIRLINES

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  • Submitted: Fri, September 19, 2008
  • Updated: Fri, September 19, 2008

  • Reported By:PITTSBURG California
CONTINENTAL AIRLINES
SACRAMENTO, California U.S.A.
  • Phone: 800-784-4444
  • Web:
  • Category: Airlines

CONTINENTAL AIRLINES Ripped off my sister on fees for 3rd extra bag. SACRAMENTO California

*Consumer Suggestion: oversized bag

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My sister was told , when she brought her ticket in July , theirs a $25.00 fee for additioal bags. Her flight was postponed due to Herricane Ike. When she finally gets to head home. ( Houston Tx. to Shreveport, La.) the airlines (sacramento International) charges her $100.00 for her third bag. I think this is a travisty. She already missed a weeks pay being stuck in Califorina five extra days , not to mention the tragady she has to face at home. (flight conformation #A9LQ6P . Friday sept. 19th 2008 departing at 12: noon.) I think Continental airlines is playing on the tragady of there airline passengers. Also, there is a lack of comunication between the supervisors and the reservationist. both are quoting different prices on the baggages. Where is the company Heart.............or is there a lack of. If there is something that can be done
please advise, Thank you for your undivided attention.

Deborah H for my sister Helen L. H

Deborah h
PITTSBURG, California
U.S.A.

This report was posted on Ripoff Report on 09/19/2008 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/CONTINENTAL-AIRLINES/SACRAMENTO-California-95658/CONTINENTAL-AIRLINES-Ripped-off-my-sister-on-fees-for-3rd-extra-bag-SACRAMENTO-Californi-374406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

oversized bag

AUTHOR: Nancy - (U.S.A.)

I went to the Continental web sight and found this.

Customers who travel with checked baggage exceeding 62 linear inches (157 cm) (total length + width + height) will be charged at the rate of $100 per piece. These charges are in addition to any charge assessed for additional or overweight baggage. Baggage measuring more than 115 in (292 cm) (total outside dimensions; length + width + height) will not be accepted as checked baggage.

So I'llb et the $100 dollar charge was for an over sized bag. She had three checked bags?! How much junk did she have with her?
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