Complaint Review: Charter Communications - Madison, Wisconsin
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- Author Confirmed
- Charter Communications 1265 John Q. Hammons 100 Madison,, Wisconsin United States of America
- Phone: 1-888-438-2427
- Web: Charter.com
- Category: Cable Companies
Charter Communications Charter is OUT TO GET all they possibly can Madison,, Wisconsin
*UPDATE Employee: Charter Communications
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I have had Charter Communications as a TV provider since 1977. Always paid bills fully and on time. On 8-29-10, I inadvertantly put in 1 number wrong from my checking account(on their "my account" online form, and they charged me $25.00 for "insufficient funds". Couldn't they have contacted me first since I was such a long term customer and this had never happened before?????? Also, for a brief time in 2008, I also had Charter Internet service. After MANY problems with getting on the Internet, and 4 (four) service calls by their techs., the techs finally told me to get another Internet provider, since Charter could evidentally not handle my computer. I knew that I had to bring back my "moetum", and I DID. Now that I have stopped Charter for TV service (11-08-10), they tell me that I NEVER RETURNED their "moedum", and are charging me $23.00. Thankfully now, I am out of Charter communications completely, but they wrongfully charged me $53.00 to get out!
DO NOT USE CHARTER COMMUNICATIONS---they will "nickel and dime" you!!!!!!
This report was posted on Ripoff Report on 11/22/2010 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/madison-wisconsin-53717/charter-communications-charter-is-out-to-get-all-they-possibly-can-madison-wisconsin-664642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Charter Communications
AUTHOR: Umatter2charter - (USA)
SUBMITTED: Saturday, December 04, 2010
Good Morning,
My name
is Witten Henderson and I would first like to apologize for the trouble you
have had with the billing and payments on your account. I work for Charter
Communications to resolve exactly these sorts of concerns and would be
happy to look into this issue to make sure all concerns are addressed. Please
send me an email at Umatter2Charter@chartercom.com
with the name, address, and telephone number of your Charter account . In your
e-mail, please put CharterWitten in the subject line, so that I can keep an eye
out for it.
Thank you,
Charter
Social Media Communications Specialist
http://www.charter.com/Umatter2Charter
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