- Report: #315878
Report - Rebuttal - Arbitrate
Complaint Review: Citicard
CiticardPO Box 6500 Sioux Falls, South Dakota U.S.A.
Citicard will make you pay for fraudulent charges despite FTC law Sioux Falls South Dakota
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I submitted to Citicard the Fraudulent Purchase Affadavit as well as copies of the police report and the officer name and number as well as case number. Citicard put a conditional credit on my account. However, I received notification of decision today from Citicard stating that I was responsible for the charges because the thief had signed for the purchase, and therefore the charge was "valid."
Additionally, I would also be responsible for any finance charges. Since I pay my account in full every month to avoid finance charges, I was very angry. FTC law states that one is not responsible for fraudulent charges after immediately reporting to the credit card company. However, Citicard's customer service people stated they are not aware of such law, although it is on their website.
I immediately contacted the investigating officer who stated that without a doubt, there is overwhelming evidence this charge was fraudulent, and that he would be happy to speak with Citicard. I contacted Citicard who stated that the investigation is closed, and I will need to pay the charge as well as finance charges. I told them that the affadavit contained the police report as well as case number; however, because the thief personally bought the item, the charge is "valid" and the conditional credit reversed.
I have filed a complaint with the FTC, and will be contacting the State Attorney General in the morning. The Customer Service Rep from Citicard stated is that they transfer Fraudulent Charges to their Billing Dispute Department. If the Billing Dispute Department sees a signature on the receipt, the charge is valid. Therefore, I am now responsible for the charges and back finance charges. Their website states that the cardholder is not responsible for fraudulent charges, but this is not true.
Citicard tried to get me to pay on two levels - firstly, to send the affadavit to the Billing Dispute Department rather than the Security Department so that the Billing Department's standards apply. Secondly, I am now responsible for the charge and interest, although this is against FTC law and regulation. When I again complained that this is illegal, Citicard cancelled my card.
South Burlington, Vermont
This report was posted on Ripoff Report on 03/07/2008 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citicard/Sioux-Falls-South-Dakota-57117/Citicard-will-make-you-pay-for-fraudulent-charges-despite-FTC-law-Sioux-Falls-South-Dakota-315878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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