ED Magedson – Founder
GE Capital Retail Bank950 Forrer Blvd Kettering, Ohio USA
GE Capital Retail Bank GE "motors" over consumers with illegal late fees and constant calls at all hours without leaving messages. Kettering Ohio
Although the payment has been sent at least a week before the due date, GE insists that they still (nearly 3 weeks since it has been sent) haven't received anything. They continue to call at least 6-7 times a day from 8:28 am until after 9:00 pm, without leaving any messages. When I spoke with "Deb" the customer service rep, she spoke of apology for that, but her words did not match the tone or attitude of her voice.
Although I gave her the check number, amount, and the date that it was sent, she truly didn't want to hear anything that I had to say. She did, however, tell me that I could put a stop payment on the check, but if it was already "in process" then it wouldn't be stopped.
Call me crazy, but if it's already in process then why doesn't it show as being so? Contradict much? It certainly does not take three weeks for a check to get from point A to point B, unless the mail trucks have been hijacked.
As I've seen from other complaints, GE has a habit of conveniently "forgetting" the payments sitting in their PO Box and then upping their income by fraudulently applying late fees on these received but unverified payments.
They are rude and condescending on the phone. Their answer to everything is that they "are a bank." Ahh, I get it...that means that they can do whatever they want and get away with it without fear of repercusion.
Never use this institution. They are a ripoff beyond compare and feel perfectly righteous in what they are doing because they "are a bank."
This report was posted on Ripoff Report on 06/13/2013 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Capital-Retail-Bank/Kettering-Ohio-45420/GE-Capital-Retail-Bank-GE-motors-over-consumers-with-illegal-late-fees-and-constant-ca-1058918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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