- Report: #6932
Report - Rebuttal - Arbitrate
Complaint Review: HRS USA
HRS USAP.O. Box 60148 City of Industry, California U.S.A.
HRS USA rip-off Late payment fees *REBUTTAL ..Refund from the U.S. Postal Service!
*0: That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"?
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I inquired why, and was informed that I had sent in a change of address form to the postal service (??). I informed the rep that I had not moved in 1 1/2 years, and had received bills at this address two weeks after moving into my current location. He kept stating that I must have changed my address within the last year, and the forwarding address notification must have expired. I finally requested to speak with a manager.
After waiting 15 minutes, I was informed immediately that it is my responsibility to call Best Buy/HRS USA to check to see if payment posted, and if not posted within an acceptable time, I should immediately resend a payment.
When I informed the manager that it was impossible to prove that the mail was returned, she agreed, but insisted I should have called to make sure the payment arrived, or notified them that I had not received a bill. Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!
So I will do all I can to send every free dollar to Best Buy/HRS USA, and I will make sure that all soldiers I come into contact with will not purchase anything from Best Buy in the future. This results in at least 40 people a day that I will see in our clinic. God Bless America! Please protect your soldiers!!
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This report was posted on Ripoff Report on 10/03/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA/City-of-Industry-California-91716-0148/HRS-USA-rip-off-Late-payment-fees-REBUTTAL-Refund-from-the-US-Postal-Service-6932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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