• Report: #6932

Complaint Review: HRS USA

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  • Submitted: Wed, October 03, 2001
  • Updated: Sat, December 01, 2001

  • Reported By:
HRS USA
P.O. Box 60148 City of Industry, California U.S.A.

HRS USA rip-off Late payment fees *REBUTTAL ..Refund from the U.S. Postal Service!

*0: That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"?

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On October 3, 2001, I called Best Buy to learn why I had not received a bill for two months, at which time I had been sending in payment without a bill. They have reported that the check I sent in August still have not arrived, and the check sent for September posted on time. However, I was charged a late fee for August. I further learned from the customer service representative that my mail was being returned.

I inquired why, and was informed that I had sent in a change of address form to the postal service (??). I informed the rep that I had not moved in 1 1/2 years, and had received bills at this address two weeks after moving into my current location. He kept stating that I must have changed my address within the last year, and the forwarding address notification must have expired. I finally requested to speak with a manager.

After waiting 15 minutes, I was informed immediately that it is my responsibility to call Best Buy/HRS USA to check to see if payment posted, and if not posted within an acceptable time, I should immediately resend a payment.

When I informed the manager that it was impossible to prove that the mail was returned, she agreed, but insisted I should have called to make sure the payment arrived, or notified them that I had not received a bill. Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!

So I will do all I can to send every free dollar to Best Buy/HRS USA, and I will make sure that all soldiers I come into contact with will not purchase anything from Best Buy in the future. This results in at least 40 people a day that I will see in our clinic. God Bless America! Please protect your soldiers!!

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This report was posted on Ripoff Report on 10/03/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/HRS-USA/City-of-Industry-California-91716-0148/HRS-USA-rip-off-Late-payment-fees-REBUTTAL-Refund-from-the-US-Postal-Service-6932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 0

That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"?

AUTHOR: - ()

This email is a rebuttal to RipOff #6932.

It was sent by Adolph at adolphchrist@godisdead.com.



HRS USA rip-off Late payment fees (#6932)



They filed the following rebuttal to the above Rip-Off Report:



Their email: adolphchrist@godisdead.com

Their name: Adolph



Their relationship to the company: Consumer Suggestion



Rebuttal:

Quote........>>>"Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!"<<<<



That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"? This statement was the result of [1] An attempted inappropriate comedic endeavor (or) [2] A statement issued by someone of incomprehensably stupidity.(or)[3]A thinly desguised effort to

tell you to go to hell in a round-about way.



It's a shame that some people are adept at making such insulting, dumb frigging statements when insulated from personal contact by a telephone.



It's been my experience that when you're toe-to-toe with such people they're not apt to say such things. It sure helps if you're there to tear their throat out in rage and THEY KNOW IT. I have an intense dislike for these people who have two sets of customer interaction; on the 'phone or personal contact. I'll go a loooooong way to settle an issue with these telephone wimps in person. It's usually worth it. (and usually a lot of fun and quite satisfying)
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