On October 3, 2001, I called Best Buy to learn why I had not received a bill for two months, at which time I had been sending in payment without a bill. They have reported that the check I sent in August still have not arrived, and the check sent for September posted on time. However, I was charged a late fee for August. I further learned from the customer service representative that my mail was being returned.
I inquired why, and was informed that I had sent in a change of address form to the postal service (??). I informed the rep that I had not moved in 1 1/2 years, and had received bills at this address two weeks after moving into my current location. He kept stating that I must have changed my address within the last year, and the forwarding address notification must have expired. I finally requested to speak with a manager.
After waiting 15 minutes, I was informed immediately that it is my responsibility to call Best Buy/HRS USA to check to see if payment posted, and if not posted within an acceptable time, I should immediately resend a payment.
When I informed the manager that it was impossible to prove that the mail was returned, she agreed, but insisted I should have called to make sure the payment arrived, or notified them that I had not received a bill. Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!
So I will do all I can to send every free dollar to Best Buy/HRS USA, and I will make sure that all soldiers I come into contact with will not purchase anything from Best Buy in the future. This results in at least 40 people a day that I will see in our clinic. God Bless America! Please protect your soldiers!! Click here to see other Rip-off Reports on the HRS