• Report: #991565

Complaint Review: Kay Jewelers

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, January 04, 2013
  • Updated: Fri, January 04, 2013

  • Reported By: David — Pendleton Oregon United States of America
Kay Jewelers
Columbia Center Mall Kennewick, Washington United States of America

Kay Jewelers Shoddy Product, Inept Representatives, and Poor Customer Service Kennewick, Washington

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I've purchased thousands of dollars in merchandise from Kay over the past three years, but my past few months with them have been horrid.  First, a diamond ring I bought for my girlfriend had a stone fall out within a few weeks of having received it.  That was the first time I'd had a diamond go missing, so that wasn't a big deal.  Kay replaced it with no questions asked.

Christmas comes around, and I buy more jewelry for family members.  Two of the three rings purchased had a stone fall out.  I brought them back to Kay (mind you, Kay is an hour's drive from my house), just to be redirected to the online store.  I called the representatives, and they (again) redirected me back to the Kay store.  This time, the store took them, and said the would call me for an estimate.  I thought this to be curious, as both items were worn less than a week before the loss of the stones.

Tonight I receive a call from a gentleman from the Kay store.  He seemed quite apprehensive and nervous.  He informed me that the replacement for the stones would be nearly 3X the cost of the rings themselves.  So a total purchase of about $150 would cost over $400 to repair.  When I asked the representative how this was possible, he informed me that "this just happens sometimes," and I would be "better off cutting my losses with these rings [by scrapping them]" and "buying new rings from the showcase."

It would seem that this is a scam, and I caution those who intend to purchase from this company.  As a side-note, my brother-in-law has recently gone through the same situation with them.

This report was posted on Ripoff Report on 01/04/2013 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers/Kennewick-Washington-/Kay-Jewelers-Shoddy-Product-Inept-Representatives-and-Poor-Customer-Service-Kennewick-991565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Kay Jewelers

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Wal-Mart.com USA, LLC


Ripoff Report Legal Directory
Amateur