• Report: #398022

Complaint Review: NORTON Symantec

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  • Submitted: Thu, December 04, 2008
  • Updated: Thu, December 04, 2008

  • Reported By:union city Georgia
NORTON Symantec
http://www.symantec.com/norton/index.jsp Internet U.S.A.

NORTON Symantec THINK AGAIN!! DONT GIVE NORTON Symantec BANKING ACCT INFO will steal from acct Cupertina CA

*Consumer Suggestion: Sounds like you "double-clicked" on the order button. Just do this..

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On Oct 11, 2008 I order a norton key because I lost the original code for the norton antivirus software. The order page stated its only 39.98 for the basic norton sercurity key however once I entered my banking acct info and press submit the confirmation came up and said thank you for your purchase of $79.98 Norton charge me twice for the key I immediately tried to contact them and they only left me on hold for 30 mins and once they pick up the call was drop so I contacted my bank and to my surprise they reverse the charge but Norton wrote back and stated charge back is not possible because there's no refund I'm stuck with only one key and a extra fee please donot purchase anything online from this company

Vanessa
union city, Georgia
U.S.A.

This report was posted on Ripoff Report on 12/04/2008 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/NORTON-Symantec/internet/NORTON-Symantec-THINK-AGAIN-DONT-GIVE-NORTON-Symantec-BANKING-ACCT-INFO-will-steal-from-398022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Sounds like you "double-clicked" on the order button. Just do this..

AUTHOR: Steve - (U.S.A.)

It appears that you just double-clicked on the order button. That will in many cases cause a double order.

All you have to do is file a dispute of the overcharge with your credit card company. Under FEDERAL law, you have 60 days to do this from the billing statement it first appeared on.

FYI...The registration key is only good for 1 year anyway. With Norton/Symantec, you have to pay every year.

You should have just gone to any office supply store and bought a new one, as they are almost always offering rebates so you could have gotten the disk and the key for like 20 bucks.
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