Olan Mills Lying and Deceit Memphis, Tennessee

On November 16,2012 one of their sales associate sold me a package. In the package she stated that the processing fee was waived and that I would be getting for 10 dollars: 1(8x10),2(5x7), and 24 wallets as well as 4(3.5x5). The appointment was set for Today November 18,2012. We arrive and I am told that it wasn't the truth and the package that I was sold wasn't going to be honored, I was told that I would have to pay the processing fee, and if I wanted to order anything else I would pay.

Which is no problem, because the associate that sold me the package said that i would also get 40 percent off whatever else we ordered. The studio manager named Kayla was very rude as well as her assistant Nikki. I had the receipt that showed what I paid for and they wouldn't honor it. The associate that sold me the package name is Katrina. I asked for their corporate number and Nikki was rude and yelling. I am so disappointed that a company wouldn't honor what was sold. I have used Olan Mills for years for my family and this time is was not a great experience. I will not be using them again.