- Report: #427154
Report - Rebuttal - Arbitrate
Complaint Review: Orbitz.com
Orbitz.comwww.orbitz.com Internet U.S.A.
Orbitz.com price change in 24 hours after booking- will NOT refund difference- so much for PRICE GUARANTEE Internet
*UPDATE Employee: Price Assurance
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24 hours later I just decide to check out the results again on a new search for the same destination/flight ect.. turns out my exact flight/hotel room was now almost $200 cheaper. Customer service refuses to refund the difference because I booked my hotel/flight together??!!
In this economy I dont think it is wise to not provide the service they brag so much about and refuse to adjust a trip I booked 24 hours ago. Im sure (((coompetitor's name redacted))) or any other site would be glad to have my money- and thats where I will be going from now on.. Any place BUT orbitz.
beverly hills, California
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
This report was posted on Ripoff Report on 02/22/2009 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom/internet/Orbitzcom-price-change-in-24-hours-after-booking-will-NOT-refund-difference-so-much-for-427154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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