• Report: #410815

Complaint Review: Pep Boys Auto

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  • Submitted: Sun, January 11, 2009
  • Updated: Thu, December 03, 2009

  • Reported By:pennsauken New Jersey
Pep Boys Auto
202 Rt 130 North Cinnaminson, New Jersey U.S.A.

Pep Boys Auto Commission earnings for Service Advisers Cinnaminson New Jersey

*Consumer Comment: This explains SO much.

*UPDATE EX-employee responds: WOW! I am glad I quit. To The Consumer, please shop elsewhere.

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On Nov 30, 2008, Pep Boys Auto went to a commission pay structure for all service advisers and assistant service managers after cutting hourly rate by $5.00/hr. The service manager was excluded from this commission basis for pay, no pay change for the service managers.
The commission to be paid is 2.5% on parts and labor money that are paid through the register, so no commission on warranty parts, no commission on coupons presented to reduce customer payments. Tires commission are 2% except for the cheapest tires -Cornell 1000- their commission rate is 1%.

The company has sent out thousands of 10% and 15% off coupons to customers to get them to come in which cuts commissions that Pep Boys has to pay to the workers.
The company has a web site that consumers can leave feed back about their service or store experience using the web address on the cash register receipt. If the rating from this web site is 50 or higher one gets the full commission rate, but if one's rating is below 50, all rates are cut -parts and labor dollars are paid @1.5%, tires @ 1% and Cornell 1000 tires at .5%, though the difference is banked and if rating goes over the 50 rating by the end of the quarter, full commissions are then paid.

Based on a 40 hour work week, everyone's pay was cut $200.00. Sales, to say the least, are down and the average pay cut is over $100.00/week for service advisers and assistant service managers. Customers do not have the money to spend on car repairs today because the economy is going badly.

However, Corporate at Pep Boys blames the service writers and assistant service managers for the down turn in sales at the service department.

The company now wants every customer who comes in for service to have all their information written down on paper including name, address, city, state, phone numbers, all vehicle information, IE: year, make, model, vin#, license plate, mileage, tire size, tire tread depth, wiper blades condition, if any light bulbs are out, head light lens condition, etc before any information is put in the computer system which has all this information on prior customers. They are going back to the time before computers were common & everything was done by hand like 1950's or 1960's.

pennsauken, New Jersey

This report was posted on Ripoff Report on 01/11/2009 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pep-Boys-Auto/Cinnaminson-New-Jersey-08077/Pep-Boys-Auto-Commission-earnings-for-Service-Advisers-Cinnaminson-New-Jersey-410815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

This explains SO much.

AUTHOR: Corporate Dog - (USA)

And now I fully understand WHY I was told that in order to pass a state inspection, I would need $300 worth of brake pad service, when another garage told me that my brake pads were perfectly fine according to state law.

It also explains why I got such an attitude from the service tech, when I called him out on it, and demanded my inspection sticker.


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#2 UPDATE EX-employee responds

WOW! I am glad I quit. To The Consumer, please shop elsewhere.

AUTHOR: Bob - (U.S.A.)

Wow, that makes me feel even better about having left the company in mid 2008. After watching how Pep Boys was motivating employees to rip off customers with there incentive system and watching all the qualified mechanics starting to leave the company for better positions elsewhere I knew Pep Boys was in trouble. I am actually surprised they are still afloat. I am still hoping the downturn in the economy takes them out so that they cannot continue to prey on the public.
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