- Report: #317447
Complaint Review: Saxon Mortgage
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| Saxon Mortgage saxononline.com
Fort Worth, Texas U.S.A. |
|
Saxon Mortgage Sent payments but not credited to my account Fort Worth Texas
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saxon purchased my mortgage in november of 07. i sent my mtg payment to my ex mtg holder. they eventually forwarded it to saxon. i paid my dec pymnt on 12/05/07. i paid my jan 08 pymnt on 1/09. bot paid via atm card. at the end of jan i tried to pay my feb pymnt. saxon refused it saying i owed over $2k, because i had not paid my Dec or Jan pymnts. several phone calls later, i was advised by saxon to NOT pay anymore until they got their books straightened out.
i called them almost daily throughout feb. meanwhile, i secured another loan with another mtg company. early march i asked saxon for a payoff quote. they sent it but it excluded the pymnts i made in dec and jan (inflating my payoff). i called them and, as usual, they said, "i see where you sent the money but it had not been applied." they promise (over & over & over) to get it fixed and send a valid payoff quote, but they have yet to credit my dec payment, much less my jan payment.
i decided to pay my feb payment via certified mail with a check. they continue to be unable or unwilling to apply my dec and jan payments. everytime i speak to them they declare, "you are seriously in arrears, what are you going to do to fix this situation?" i re-begin the process and i am promised it will be taken care of in 48 hours.... still NOTHING.
i have invited them to accelerate my loan and begin foreclosure proceedings. i would love to stand before a judge and explain how this company does business. there MUST be laws against this type of practice. i have now lost the time and effort i put into securing my new load which almost halved my interest rate (from 9.375% to 5.something).
my last conversation with their 'customer service,' i was informed that my mtg is in 'pre-foreclosure,' but has not yet been referred to their attorney. i told the csr to PLEASE accelerate that process. (i have all my records printed out showing my payments and next week, when i pay my march pymnt, i will be 100% uptodate) my mail box is being bombarded with solicitations for re-financing with verbiage to this effect: "we understand you are having trouble paying your mtg with saxon, we can help....."
yea, right.
William
McDonough, Georgia
U.S.A.
i called them almost daily throughout feb. meanwhile, i secured another loan with another mtg company. early march i asked saxon for a payoff quote. they sent it but it excluded the pymnts i made in dec and jan (inflating my payoff). i called them and, as usual, they said, "i see where you sent the money but it had not been applied." they promise (over & over & over) to get it fixed and send a valid payoff quote, but they have yet to credit my dec payment, much less my jan payment.
i decided to pay my feb payment via certified mail with a check. they continue to be unable or unwilling to apply my dec and jan payments. everytime i speak to them they declare, "you are seriously in arrears, what are you going to do to fix this situation?" i re-begin the process and i am promised it will be taken care of in 48 hours.... still NOTHING.
i have invited them to accelerate my loan and begin foreclosure proceedings. i would love to stand before a judge and explain how this company does business. there MUST be laws against this type of practice. i have now lost the time and effort i put into securing my new load which almost halved my interest rate (from 9.375% to 5.something).
my last conversation with their 'customer service,' i was informed that my mtg is in 'pre-foreclosure,' but has not yet been referred to their attorney. i told the csr to PLEASE accelerate that process. (i have all my records printed out showing my payments and next week, when i pay my march pymnt, i will be 100% uptodate) my mail box is being bombarded with solicitations for re-financing with verbiage to this effect: "we understand you are having trouble paying your mtg with saxon, we can help....."
yea, right.
William
McDonough, Georgia
U.S.A.
This report was posted on Ripoff Report on 03/12/2008 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Saxon-Mortgage/Fort-Worth-Texas-76161/Saxon-Mortgage-Sent-payments-but-not-credited-to-my-account-Fort-Worth-Texas-317447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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TO your benefit
AUTHOR: Mortgage - (U.S.A.)
SUBMITTED: Wednesday, April 09, 2008
POSTED: Tuesday, April 08, 2008
the whole issue with some of the accounts that came from novastar is actually to your benefit. the wrong info for ARM adjstmnt on loans were sent out by novastar, so saxon is actually honoring that error for the first month, there after they will revert to the original contract, in order to do that process saxon must manually adjust each account. we are talking thousands of account that need to be manually adjusted.
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