- Report: #1045219
Report - Rebuttal - Arbitrate
Complaint Review: Sears
Sears1801 Beltline Rd Decatur, Alabama United States of America
Sears Dyson JUNK/ Poor Warranty Decatur, Alabama
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I called Dyson from the parking lot and was told no I had to take it to my local service center which was Sears. I was given a work order# 1322871381 to give to Sears. I went back into Sears and explained to the manager my conversation with Dyson. She argued and said that was not true.I told her to call and confirm what I was saying. After about 10 minutes she said yeah we can repair it but it will take 3 weeks. I explained that i cannot live without a vacuum that long. She responded with " It's your choice". I left and called Dyson back and told them this is unacceptable. The phone clerk said she would check to see if they could wave the $75 shipping fee (even for warranty work) No such luck! Her supervisor said I could now drive it 40 miles to another service center.....REALLY??????
What kind of service is this for a $600 vacuum. I was told if I had purchased directly form Dyson I would not have to pay the $75 shipping fee........AGAIN, REAllY????
This report was posted on Ripoff Report on 04/22/2013 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Decatur-Alabama-35601/Sears-Dyson-JUNK-Poor-Warranty-Decatur-Alabama-1045219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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