ED Magedson – Founder
Southwest Airlines, Select State/Province USA
Southwest Airlines No Show for one leg of flight and they took my return ticket too! Sacramento California
I found out the hard way today that Southwest has a "No Show" cancellation clause in small print on their tickets. I had a meeting that was canceled due to a death in the family (not mine) and didn't realize that I needed to call and cancel. I know that there are almost always people flying standby and did not realize that that Southwest has changed their policy.
I understand the no show policy for the leg of my trip that I missed - but what I was furious about is that they took my return trip ticket money as well. I could have rented a car and driven to southern CA and returned on that flight had I missed and I feel they had no right to cancel the entire trip. The CSR I spoke with was very condescending and rude and I may contact an attorney to see if they legally have the right to revoke my return trip. I basically paid them money and got nothing in return.
I'd like to hear your thoughts!
This report was posted on Ripoff Report on 05/21/2014 08:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/Select-StateProvince/Southwest-Airlines-No-Show-for-one-leg-of-flight-and-they-took-my-return-ticket-too-Sacr-1148716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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