Complaint Review: Southwest Airlines - Nationwide
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- Southwest Airlines Nationwide USA
- Phone:
- Web: www.southwest.com
- Category: Air Travel
Southwest Airlines Beware of Southwest's "No Show" Ripoff Policy Nationwide
*Consumer Comment: Southwest Rip Off
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Due to a family emergency our family missed a flight. Several hours after the flight took off I called to cancel the return flights. I was hopeful to get a credit for all the flights due to the emergency but really only expected to get the credit for the return flights. Instead I was told I would lose the entire amount of the return flights ($1200) even though those flights had not yet occurred. The reason: The return flights were tied to the initial departure flights reservation number. Had I book a bunch of one way tickets I could have received a refund or credit. But because I didn't (and who would!) I was told tough luck.
This policy was changed in 2013 and is clearly a revenue generator for them and a rip off. This is not the "transfarency" they claim to have and certainly shows no "luv!"
This report was posted on Ripoff Report on 11/18/2015 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-airlines/nationwide/southwest-airlines-beware-of-southwests-no-show-ripoff-policy-nationwide-1268766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Southwest Rip Off
AUTHOR: gopokes - (USA)
SUBMITTED: Monday, January 11, 2016
I had a very similar situation, I had a scheduled trip with my family and three round trip tickets. Just before the trip my grandmother died and I had to change plans including taking an earlier flight. The next day I wanted to check in to my return flight and I was informed that the policy had changed in September of 2013. This happened around in January of 2014.
So here I am, stuck in a Blizzard between Denver and Cheyenne, going to bury my grandmother, spotty cell service at the end of civilization, and I had to call to do my change, because it wouldn't let me check in to my return flight. That's when they told me I was out the all three round trip tickets, plus, because I missed the flight to Denver the return flight was automatically cancelled. Guess what happened next, that's right, had to pay for a next day ticket to get home to my family. This is a recurring theme with Southwest as they drop from the best in the west, to lame like the rest. Sad to see the death of customer service.
Policies designed to take your money, are RIP OFFS.
Simple as that.
RIP Grandma!!!!!
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