- Report: #399115
Complaint Review: Supreme Brands, LLC
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| Supreme Brands, LLC 941 Pearl St, #27
La Jolla, California U.S.A. |
|
Supreme Brands, LLC Left me on hold for 30 minutes when I wanted to cancel any further deliveries La Jolla California
*UPDATE Employee: Transitioned to a 24/7 Customer Service Call Center in December of 2008
Does your business have a bad reputation?
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Corporate Advocacy Program™
I have found that I am not the only one complaining about this organization.
Shame, Shame!
Reggy
new paltz, New York
U.S.A.
This report was posted on Ripoff Report on 12/08/2008 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/La-Jolla-California-92037/Supreme-Brands-LLC-Left-me-on-hold-for-30-minutes-when-I-wanted-to-cancel-any-further-del-399115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Transitioned to a 24/7 Customer Service Call Center in December of 2008
AUTHOR: Devin - (U.S.A.)
SUBMITTED: Thursday, June 18, 2009
POSTED: Thursday, June 18, 2009I'm very sorry that you had such difficulty contacting us - in December of 2008 we were forced to transition to a 24/7 customer service center as we had such a large influx of orders. Because of this, hold times became excessively long for the first few weeks of December, which I'm terribly sorry about.
Our 24/7 customer service center has been up-and-running since the middle of December and hold times are currently under one minute; please contact us at (866) 899-9006 if you have any questions or any issues you need to discuss with us.
I once again would like to apologize for your experience.
Devin
Customer Service Manager
