• Report: #399115

Complaint Review: Supreme Brands, LLC

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  • Submitted: Mon, December 08, 2008
  • Updated: Thu, June 18, 2009

  • Reported By:new paltz New York
Supreme Brands, LLC
941 Pearl St, #27 La Jolla, California U.S.A.

Supreme Brands, LLC Left me on hold for 30 minutes when I wanted to cancel any further deliveries La Jolla California

*UPDATE Employee: Transitioned to a 24/7 Customer Service Call Center in December of 2008

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I ordered a free sample of Acai product and after trying, I decided against continuing use, I called within the time limit given and was left on hold for 30 minutes. I do not want to be charged for any further shipments they may decide to send. I cannot believe that such horrific scams can be possible.

I have found that I am not the only one complaining about this organization.

Shame, Shame!

Reggy
new paltz, New York
U.S.A.

This report was posted on Ripoff Report on 12/08/2008 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Supreme-Brands-LLC/La-Jolla-California-92037/Supreme-Brands-LLC-Left-me-on-hold-for-30-minutes-when-I-wanted-to-cancel-any-further-del-399115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Transitioned to a 24/7 Customer Service Call Center in December of 2008

AUTHOR: Devin - (U.S.A.)

Dear Reggy,

I'm very sorry that you had such difficulty contacting us - in December of 2008 we were forced to transition to a 24/7 customer service center as we had such a large influx of orders. Because of this, hold times became excessively long for the first few weeks of December, which I'm terribly sorry about.

Our 24/7 customer service center has been up-and-running since the middle of December and hold times are currently under one minute; please contact us at (866) 899-9006 if you have any questions or any issues you need to discuss with us.

I once again would like to apologize for your experience.

Devin
Customer Service Manager
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