• Report: #380301

Complaint Review: Tires Plus

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  • Submitted: Sat, October 11, 2008
  • Updated: Fri, September 25, 2009

  • Reported By:Eagan Minnesota
Tires Plus
2270 Cliff Road Eagan, Minnesota U.S.A.

Tires Plus Tried to sell me a battery to replace my good battery Eagan Minnesota

*Consumer Comment: calm down

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I have purchased tires from Tires Plus, in the past and had no problems with them, so when I found out they do oil changes & because their Cliff Road store is so convenient to me, I went there for an oil change and "vehicle check", for which I had a coupon.

The vehicle check indicated I needed front brake pads and that my battery was "bad". I made an appointment for the brake job (my brakes had started squeaking, so I believe I needed that work) & figured I'd just buy a battery, before winter & have one of my sons install it, rather than pay for labor.

Last week, I went to Checker Auto Parts to buy a battery. The nice young man there said their records showed 2 different sizes of batteries for my car. He asked if he could measure the battery I had in my car.

When we had the hood open, I mentioned that the battery was less than 3 years old and was a 7 year heavy-duty battery. He asked if I'd like him to test it. (I didn't realize they could do this). Of course, I said yes.

He tested the battery, with radio, a/c, etc., all off - it tested as good. He then had me turn everything on and tested - it again tested as good.

When I told him Tires Plus, in writing, stated my battery was "bad", he printed out his test results & gave me the print out. I will be taking that, along with my Tires Plus vehicle check report, that states my battery was bad & quotes $90.00 to replace. I will ask for an explanation! I plan to do this at a time their lot is full, so I can question them in front of customers.

I figure either they deliberately tried to sell me something they knew I didn't need, or the mechanic did not bother to check the battery & just noted I needed a new one.

Whatever the reason, I now cannot trust Tires Plus and I will not be doing more business with them in the future -regardless of the excuse they offer up when I question them!

Dancinqueen47
Eagan, Minnesota
U.S.A.

This report was posted on Ripoff Report on 10/11/2008 05:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tires-Plus/Eagan-Minnesota-55122/Tires-Plus-Tried-to-sell-me-a-battery-to-replace-my-good-battery-Eagan-Minnesota-380301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

calm down

AUTHOR: Kurt - (USA)

I am not a employee of this company but i would like to say that i don't think they where trying to take you for $90.00 that is hardley worth there time, if they where going to take you for a ride it would be for several hundred or even thousand dollars. Batterys are checked several ways the two most common are a load test which forces the battery to work droppoing the voltage to 9.6 volts for ten seconds.(a good test for the most part) the other is conductance testing which dosen't load the battery but checks its circurity internally(a even better test) this system has a print out telling the tech if the battery is good or bad befor failure. I am guessing that TP used this test. Did checker give you a print out also which told you the condition of the battery. Is the person at checker a certified ASE technician? Tires Plus usually hires ASE techs. If the person at TP that checked your battery isn't certified then he shouldn't be checking your battery, the same goes for the checker guy.A good way to tell if you are being taken for a ride or oversold is if they give you a grocrey list of problems even though you are doing your REGULAR MAINTENCE(if you don't do your maintence then you can expect a list of repairs that are accurate). I wonder is this is you first issue with this shop if so shame on you, if not shame on them.Good luck and ask for ASE or College trained people ONLY to work on your car, also contact your lawmaker and ask for state required licsensing for repair technicians and to make flat rate pricing illegal.
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