- Report: #453934
Report - Rebuttal - Arbitrate
Complaint Review: Tivo Inc.
Tivo Inc.2160 Gold Street, Alviso, California U.S.A.
Tivo Inc. Tivo does not let you cancel, and you experience hell after the "free 3 month" offer. Alviso California
*Consumer Comment: I know your pain
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No matter how much I tried to tell this Customer Service person, she would not let me cancel it. I explained the reason, she kept insisting that Tivo can be used with U-verse (yes, technically true) and she kept saying that just delay the cancellation for 3 months, since she can give me free 3 months due to my long subscription record.
Even though I had no intention of using Tivo, since there is no way to connect the U-Verse programming directly to Tivo, I got tired of arguing,
and starting to feel a bit sorry. She started to sound pitiful like the little match seller, may be she has to turn one customer to get her commision. Whatever the reason she finally won, I told her go ahead , I will cancel before the 3 months.
Just to make sure that I won't get charged from Tivo , I changed the Credit Card in tivo.com so that it will expire the next day.
Then I forgotten about the Tivo, I disconnected it and I had forgotten about the 3 months.
Now in May, I see a warning about past due notice from Tivo, sounds like I owe them 12.00 or so. I realised that I forgot to cancel the service
and I called up the Tivo Customer service to cancel and just have them forget this charge. The Tivo was long gone, I didn't think I needed to pay.
Well after 30 minutes or so in phone, I was threatened with Guido the Collection Agency unless I pony up the 12 bucks.
It was a horrifying and scarely experience. I guess I have to pay this fee and I should feel lucky.
Tivo was a good service but there is no way to make a clean break with these people.
union city, California
This report was posted on Ripoff Report on 05/20/2009 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tivo-Inc/Alviso-California/Tivo-Inc-Tivo-does-not-let-you-cancel-and-you-experience-hell-after-the-free-3-month-o-453934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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