- Report: #389094
Report - Rebuttal - Arbitrate
Complaint Review: Travelocity
TravelocityBeverly, Massachusetts U.S.A.
Travelocity Don't Buy the Car Insurance Beverly Massachusetts
*Consumer Comment: Travelocity does not sell car insurance
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Drove rental to hotel, parked it and didn't use it again until I drove car back to airport next morning. Returned car, gave keys to the outside attendant and went in to check out. 10 minutes later car rep came outside to tell me there's a scratch on the front finder. Scatch turned out to be a 3" superficial scatch and could be easly buffed out. I asked attendant can't that be buffed out and how do you know that scratch was there when I picked the car up. Rep agreed, and said "oh, I see you purchased the insurance, we'll take care of it". I took a picture of the "damage" and was on my way. One month later I received a letter in the mail from Travelocity stating my insurance agreement was with the car rental company, not Travelocity. I called Travelocity, explained I puchased the car insurance via their website and charged the RT flight, hotel, rent car and insurance through them. I printed out my confirmation when I booked the flight and even had the credit card receipt where all money went to Travelocity. Travelocity stated they were only acting as a broker for the car rental company. This went on for six months. There's no telling how many people drove the car in six months from the time I returned the car. In the end I had to pay $500 to the car rental company to have the scratch buffed out. Had I not the car rental company stated they would contact my car insurance company and place a claim. $500 out of pocket or a $500 claim on my insurance than would drive my cost up. You do the math!
This report was posted on Ripoff Report on 11/07/2008 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Beverly-Massachusetts-01915/Travelocity-Dont-Buy-the-Car-Insurance-Beverly-Massachusetts-389094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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