- Report: #389094
Complaint Review: Travelocity
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Travelocity
Beverly, Massachusetts U.S.A. |
|
Travelocity Don't Buy the Car Insurance Beverly Massachusetts
*Consumer Comment: Travelocity does not sell car insurance
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Additional insurance taken out on rental car is a waste. Travelocity pushes you to by the additional car insurance through them so if ANYTHING happens to a car rental they will cover ALL cost and you'll never hear from the car rental company because Travelocity will take care of it for you. NOT!!
Drove rental to hotel, parked it and didn't use it again until I drove car back to airport next morning. Returned car, gave keys to the outside attendant and went in to check out. 10 minutes later car rep came outside to tell me there's a scratch on the front finder. Scatch turned out to be a 3" superficial scatch and could be easly buffed out. I asked attendant can't that be buffed out and how do you know that scratch was there when I picked the car up. Rep agreed, and said "oh, I see you purchased the insurance, we'll take care of it". I took a picture of the "damage" and was on my way. One month later I received a letter in the mail from Travelocity stating my insurance agreement was with the car rental company, not Travelocity. I called Travelocity, explained I puchased the car insurance via their website and charged the RT flight, hotel, rent car and insurance through them. I printed out my confirmation when I booked the flight and even had the credit card receipt where all money went to Travelocity. Travelocity stated they were only acting as a broker for the car rental company. This went on for six months. There's no telling how many people drove the car in six months from the time I returned the car. In the end I had to pay $500 to the car rental company to have the scratch buffed out. Had I not the car rental company stated they would contact my car insurance company and place a claim. $500 out of pocket or a $500 claim on my insurance than would drive my cost up. You do the math!
Sandy
Beverly, Massachusetts
U.S.A.
Drove rental to hotel, parked it and didn't use it again until I drove car back to airport next morning. Returned car, gave keys to the outside attendant and went in to check out. 10 minutes later car rep came outside to tell me there's a scratch on the front finder. Scatch turned out to be a 3" superficial scatch and could be easly buffed out. I asked attendant can't that be buffed out and how do you know that scratch was there when I picked the car up. Rep agreed, and said "oh, I see you purchased the insurance, we'll take care of it". I took a picture of the "damage" and was on my way. One month later I received a letter in the mail from Travelocity stating my insurance agreement was with the car rental company, not Travelocity. I called Travelocity, explained I puchased the car insurance via their website and charged the RT flight, hotel, rent car and insurance through them. I printed out my confirmation when I booked the flight and even had the credit card receipt where all money went to Travelocity. Travelocity stated they were only acting as a broker for the car rental company. This went on for six months. There's no telling how many people drove the car in six months from the time I returned the car. In the end I had to pay $500 to the car rental company to have the scratch buffed out. Had I not the car rental company stated they would contact my car insurance company and place a claim. $500 out of pocket or a $500 claim on my insurance than would drive my cost up. You do the math!
Sandy
Beverly, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 11/07/2008 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Travelocity/Beverly-Massachusetts-01915/Travelocity-Dont-Buy-the-Car-Insurance-Beverly-Massachusetts-389094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Travelocity
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Comment
Travelocity does not sell car insurance
AUTHOR: Stevied - (Afghanistan)
SUBMITTED: Wednesday, February 18, 2009
POSTED: Wednesday, February 18, 2009
Travelocity does not sell car rental accident insurance. You may have bought a trip protection plan that covers you in case you get sick or injured and can't go, but it doesn't include scratches the car rental agency finds when you return the car. You can buy that kind of insurance at the car rental counter.
On all car reservations Travelocity tells you:
"Charges for optional services, fuel, insurance waivers, etc. are not included."
You could have purchased a "Loss Damage Waiver" from the rental agency, or your credit card could also have rental car damage coverage as well. Check with your credit card bank.
On all car reservations Travelocity tells you:
"Charges for optional services, fuel, insurance waivers, etc. are not included."
You could have purchased a "Loss Damage Waiver" from the rental agency, or your credit card could also have rental car damage coverage as well. Check with your credit card bank.
Respond to this report!
What's this? 
