• Report: #387297

Complaint Review: Worldwide Rebates

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  • Submitted: Sun, November 02, 2008
  • Updated: Fri, November 07, 2008

  • Reported By:Barrington Illinois
Worldwide Rebates
http://www.worldwiderebates.com/customer/default.aspx Miami, Florida U.S.A.

Worldwide Rebates - Tiger Direct One year after my submission of the forms refuses to send my rebate checks Miami Florida

*UPDATE Employee: UPDATE!! UPDATE!! REBATE PAID

*UPDATE Employee: Regarding your rebate

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I've followed every single instruction from Worldwiderebates.com to the letter, sent them all necessary documentation, and provided them with all of the pertinent information on multiple occasions. It's been over one year since my initial application and still, I cannot get them to send me the $35.00 worth of rebates that I am due.

As can be seen in the E-Mails below, they are really not doing anything to help me at this point, they're simply stalling and refusing to provide me with a direct point of contact. At this point, I will continue to pursue this, until they give in.

-----Original Message-----
From: Mike
Sent: Oct 27, 2008 12:56:37 AM
Subject: RE: Rebate status? (#8796-101666102-1596)

It is now almost ONE YEAR since I initiallly applied for these two rebates. THERE HAVE BEEN 15 E-MAILS SENT BACK & FORTH, AND I STILL HAVE NOT RECEIVED THEM. THIS IS MY THIRD REQUEST FOR YOU TO PROVIDE ME WITH THE PHONE NUMBER AND CONTACT NAME FOR A SUPERVISOR WHO IS ABLE TO SOLVE THIS ISSUE. I WANT TO CONTACT THAT SUPERVISOR MYSELF, DIRECTLY. PLEASE GIVE ME THAT INFORMATION.

-----Original Message----->
> Date: Thu, 18 Sep 2008 07:42:08 -0700>
From: customerservice@help.worldwiderebates.com>
Subject: RE: Rebate status? (#8796-101666102-1596)

Forwarded for reissue.

-----Original Message----->
From: Mike
Sent: Sep 13, 2008 11:46:21 PM>
Subject: RE: Rebate status? (#8796-101666102-1596)

THAT IS THE SAME RESPONSE THAT I WAS GIVEN MORE THAN TWO MONTHS AGO! IT HAS BEEN 10 MONTHS SINCE I FIRST FILED THIS REBATE! > > STOP GIVING ME SHORT ANSWERS, AND THEN DOING NOTHING!!> >

I WILL NOT WAIT ANOTHER TWO MONTHS FOR THIS MATTER TO BE RESOLVED. > > I HAVE ASKED TWICE FOR YOU TO PROVIDE ME WITH THE PHONE NUMBER AND CONTACT NAME FOR A SUPERVISOR WHO IS ABLE TO SOLVE THIS ISSUE. I WANT TO CONTACT THAT SUPERVISOR MYSELF, DIRECTLY. PLEASE GIVE ME THAT INFORMATION, NOW.


-----Original Message----->
Date: Sat, 13 Sep 2008 18:54:35 -0700>
From: customerservice@help.worldwiderebates.com>
To: (((Redacted)))
Subject: RE: Rebate status? (#8796-101666102-1596)> >

Hello,
Your rebate concerns will be escalated to a supervisor ASAP. Thank you


-----Original Message----->
From: Mike
Sent: Sep 8, 2008 7:18:28 PM>
Subject: RE: Rebate status? (#8796-101666102-1596)> > >

My tracking numbers are included in this same E-Mail, TWICE, at the bottom! You must read this entire E-Mail, and See the E-Mails below, from your department! My original tracking numbers were:
1) 8725 5031 1657 7151
2) 1381 7545 1846 3160 >

Please provide me with the phone number and contact name for a supervisor that is able to solve this issue, so that I can speak to them ASAP.


-----Original Message----->
Date: Mon, 8 Sep 2008 15:13:16 -0700
From: customerservice@help.worldwiderebates.com> >
Subject: RE: Rebate status? (#8796-101666102-1596)> > > >

Please provide a tracking number to research to better assist you.

-----Original Message-----> >
From: (((Redacted)))
Sent: Aug 30, 2008 4:28:46 PM> >
Subject: RE: Rebate status? (#8796-101666102-1596)

Hello,

It has now been over THREE months since I began this SECOND attempt to receive these rebates. It has also been SEVEN weeks since your last correspondence. So far, I have received NO response from a supervisor.> > This is completely ridiculous! How much more effort do I have to expend on this? > Please do one of the following, immediately: > >

1) Issue both of my rebates NOW, and tell me when I can expect to receive them.
2) Provide me with the phone number and contact name for a supervisor that is able to solve this issue, so that I can speak to them ASAP.

Please advise immediately.

Regards,
Mike A

-----Original Message----->
Date: Tue, 8 Jul 2008 08:56:16 -0700
From: customerservice@help.worldwiderebates.com
To:(((Redacted)))
Subject: RE: Rebate status? (#8796-101666102-1596) > >

Forwarded to supervisor for escalation > > >

-----Original Message-----
From: Mike
Sent: Jul 7, 2008 6:38:19 PM
Subject: > RE: Rebate status? (#8796-101666102-1596)

Hello,
It has been aproximately 6 weeks since your last correspondence. Will you please advise the current status of my rebates? Thanks for your attention to this matter.

Regards,
Mike A

-----Original Message----->
Date: Mon, 19 May 2008 08:12:47 -0700> >
From: customerservice@help.worldwiderebates.com> >
Subject: RE: Rebate status? (#8796-101666102-1596)

Your payment is currently going through the process of being re-issued. Thanks for getting back to us.

-----Original Message-----
From: Mike
Sent: May 16, 2008 6:20:07 PM>
Subject: RE: Rebate status? (#8796-101666102-1596)

Thank you for the prompt reply. Here is my mailing address:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Regards,
Mike A

-----Original Message----->
Date: Fri, 16 May 2008 10:07:40 -0700
From: customerservice@help.worldwiderebates.com
To: (((Redacted)))
Subject: RE: Rebate status? (#8796-101666102-1596)

Please reply with your current mailing address, and we'll start processing the reissue of your payment

-----Original Message-----
From: (((Redacted)))
Sent: May 15, 2008 11:28:47 PM>
Subject: RE: Rebate status? (#8796-101666102-1596)

Hello,
My tracking numbers are as follows:
1) 8725 5031 1657 7151
2) 1381 7545 1846 3160

When I contacted your automated phone system, it indicated that at least one of the rebate checks was mailed to me on 12-31-07. However, I cannot find any records to show that I ever received or cashed any check(s) from Worldwiderebates.com

Please review the two attached rebate forms, and advise if you have records of the checks being cashed. Thanks for your attention to this matter. > >

Regards,
Mike A

-----Original Message----->
Date: Tue, 13 May 2008 11:05:21 -0700>
From: customerservice@help.worldwiderebates.com>
Subject: RE: Rebate status? (#8796-101666102-1596)

Unfortunately this e-mail address can not open attachments.
Please provide us with your tracking number

-----Original Message-----
From: Mike
Sent: May 12, 2008 12:41:07 AM
Subject: Rebate status?

Hello,When I contacted your automated phone system, it indicated that at least one of the rebate checks was mailed to me on 12-31-07. However, I cannot find any records to show that I ever received or cashed any check(s) from Worldwiderebates.com

Please review the two attached rebate forms, and advise if you have records of the checks being cashed. Thanks for your attention to this matter. > >


Regards,
Mike A

-----Original Message-----
From: customerservice@worldwiderebates.com> >
To: (((Redacted)))
Date: Wed, 31 Oct 2007 00:30:23 -0400> >
Subject: Rebate Confirmations> > > >

Here is the list of rebates for which you have recently applied:> > >

Rebate Offer:[EGA-5261] for $20.00 on 10/31/2007.>
Rebate Status:[Waiting For Mail].
Tracking Number 8725503116577151>

Click this link to see the Status of your rebate: http://WorldwideRebates.com/customer/?8725503116577151

Rebate Offer:[EGA-5250] for $15.00 on 10/31/2007.>
Rebate Status:[Waiting For Mail].
Tracking Number 1381754518463160>

Click this link to see the Status of your rebate: http://WorldwideRebates.com/customer/?1381754518463160>

Mike
Barrington, Illinois
U.S.A.

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This report was posted on Ripoff Report on 11/02/2008 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Worldwide-Rebates/Miami-Florida/Worldwide-Rebates-Tiger-Direct-One-year-after-my-submission-of-the-forms-refuses-to-sen-387297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

UPDATE!! UPDATE!! REBATE PAID

AUTHOR: Tiger Direct Pat - (U.S.A.)

According to our records, you were contacted by the rebate center, and your checks have been mailed. We apologize for the delay, and hope you will do business with us again.

Sincerely,

Pat A.
TigerDirect.com
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#2 UPDATE Employee

Regarding your rebate

AUTHOR: Alex - (U.S.A.)

At Tiger Direct, our aim is to completely satisfy your experience with us and to assist you fully concerning your rebate claims. If you followed all the vendor's rebate terms and conditions, and have allowed the processing time suggested, but have not been paid or you were denied despite of following directions, please fax or mail us copies of everything you mailed them (including the postal receipt or postmark information) to 305-415-2924. You can also mail it to:

Tiger Direct
Attn: Customer Service
7795 West Flagler Street, Suite 35
Miami, FL 33144

Please review the information provided prior to submitting your rebate claim to us. As always, we are committed to assisting our customers in providing a resolution to any problem.

Should you have any questions, please feel free to email me at customersatisfaction@help.tigerdirect.com.

Thanks,

Alex
Tiger Direct Web Response
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