• Report: #1078637

Complaint Review: Rooms to Go

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  • Submitted: Sat, August 24, 2013
  • Updated: Sat, August 24, 2013

  • Reported By: Matt — Clearwater Florida
Rooms to Go
Clearwater, Florida USA

Rooms to Go Peeling leather sectional looks like a bad sunburn Clearwater Florida

*UPDATE Employee: TellUs

*Author of original report: Started peeling a long time ago

*Consumer Comment: Here's what I found about your "leather" sofa...

*General Comment: Dont you think...

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I pirchased a red leather sectional, with sales taxes the total was almost $1700. The unit is about 5 years old. It has been in a formal living room, out of the sun, and hardly ever sat on.

The leather just started to peel. In sheats. I called RTG, they would do nothing. They told me leather was only supposed to last 5 years. I told them tell that to the cow that use to wear it. Their help, was to give me a $300 credit towards a new couch.I would not buy anything from them ever again. 

I spoke with many different people trying to get this resolved to no avail. They do not care. One woman that worked their actually told me she would not mind having that couch in her living room! '

This report was posted on Ripoff Report on 08/24/2013 06:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Clearwater-Florida-33756/Rooms-to-Go-Peeling-leather-sectional-looks-like-a-bad-sunburn-Clearwater-Florida-1078637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: TellUsRTG - ()

I'm sorry to hear that your furniture is peeling.  While our options are limited after 5 years of use, we still may be able to help.  Can you send an email to TellUs@RoomsToGo.com with your order #, and or phone number you have associated to your account?  This way we can pull up your purchase and review your case.  Please put RipoffReport.com in the subject line.  Thank you and we look forward to hearing from you!

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#2 Author of original report

Started peeling a long time ago

AUTHOR: Matt - ()

Yes the couch is now 5 years old, but it started peeling a long time ago. I just came across this site and posted it.  Regardless, leather should last more than a couple years. The last leather couch I had lasted almost 25 years and then it only cracked. Which is normal. What is happening to this couch is not natural or normal, it was sold to me as top grade leather. And yes, for the type of problem this is, I would expect RTG to help. I have seen 4 other couches on Craigs List with the same problem in the past 6 months. They were being sold for what the people could get for them. 

Sounds to me like you work for RTG. And even if you don't, if it were your $1700 I am sure you would be singing a much different tune. 

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#3 Consumer Comment

Here's what I found about your "leather" sofa...

AUTHOR: Ken - ()

 This is from Rooms To Goes website...

"Upholstery 60% vinyl, 22% cotton, 18% leather"

Looks like it should have been advertised as "Vinyl" with a little leather.

This would appear to be a recipe for failure.

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#4 General Comment

Dont you think...

AUTHOR: Tyg - ()

 Dont you think that after 5 YEARS you are asking too much out of them? ANY warrenty that the manufacturer would have ANY legal obligation to honor ends at one year. I mean its been atleast over 1800 days since your purchase. After that one year is up, thats all that ANY manufacturer gets for a time frame. THEY DID NOT USE YOUR COUCH!!! How exactly can you expect them to take any responsability for a couch 4 years past the time they could do anything. Its highly unrealistic actually. Its also the highth of self entitlment to even ASSUME that they would do anything for you. Even your asking them to do anything is a huge slap in thier face.

They had no control over its use or where it has been kept. They had no control over the enviroment it was kept in. Nor did they have any control of who sat on it. They had no responsability in the couches maintenence. Useing such products as leather cleaner or conditioner. Are you starting to understand yet?? These are all incidents that is completly under the consumers control.

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