- Report: #1133308
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile
T-Mobile4500 Cambridge Rd. Fort Worth , Texas USA
T-Mobile Return Center Fraudulent Return Center Fort Worth Texas
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I purchase a Nokia Lumia and shortly had issue with the device. I contacted T-Mobile customer services where I was told that my device needed to be hardset. The device was hardset and worked for about 2 1/2 weeks. Finally, I was unable to turn the device on due to an error of a battery and a question. Once again, I called T-Mobile and was told that the phone needed to be serviced in which I was given an order need, a time frame to ship the phone and an address. The phone was shipped to T-Mobile and processedin 7 days. On 1/13/14 - 01/15/14 UPS attemped to ship the phone to my home; however no one was available (as a t-mobile rep told me that I did not need to be home to sign for the package). On 1/15/2014 I received a finally attempt post-it from ups. I called ups and asked them to keep the package at one of ther facilities but I was told that the package was in the process of being return and I needed to call the sender. I called T-Mobile on 1/15/2014 to see if they could call UPS to have the package stay at a UPS location but the representative told me that a headset research request had to be done. I stated that would be fine.
Since 1/15/2014 I have yet to receive my Nokia Lumia. I have called T-Mobile multiple times where I have spoken with several reps, supervisors and managers (Hailey, employer id # 811533, Trisha, emplyer id # 811149 and many others) and have been told that the following processes would be done: (1) headset research - done on 10 different times; (2) escalation; and email the warehouse as there is no way to get in touch with them but my email. Each time I contact -mobile customer service I am told to wait 10 days here, 24 hours here, 72 hours here and three day have become 2+ months. Each time I talk to someone, I am told that the order is being processed (an email or text follows this but to no avail, my phone is not shipped) When I ask question about the email that was sent to the warehouse or the escalation notes, I am told that this information is not accessible to them.
Prior to this incident, I have not had an issue with T-mobile but I have true lost faith in this company. As a loyal customer, I feel like I have been robbed. At this point, I am ready to take T-Mobile to court and it is not just about the phone the principle that someone at T-Mobile think they can get away with robbing customers.
This report was posted on Ripoff Report on 03/24/2014 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Fort-Worth-Texas-76155/T-Mobile-Return-Center-Fraudulent-Return-Center-Fort-Worth-Texas-1133308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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