American Home Shield AHS Refused to cover an item claiming it's not covered using fraudulent report from their vendor. LaGrange GA

On January 10, 2022 I opened service request ( #94854318) for water heater with AHS. Their contractor (Hers and His Plumbing Florida llc) send their employee who appeared to be totally clueless about what needs to be fixed. Since I knew the cause ( from a different plumber who visited our house prior to take care of unrelated problem and was very kind to look at water heater told me the cause, which was circulating pump), after realizing he doesn’t know the reason, I told him. He looked at the pump and left telling me he will be back to replace it.

Next thing that took place was email from AHS requesting me to call their office. When I called AHS told me they won’t cover the pump replacement because wrong installation and required modifications to it in order to install a replacement. Under “modification” they told me it must be a timer. When I told them everything was installed according to Florida plumbing codes and worked fine for 11 years and nothing wrong with installation, they said the report from Hers and His Plumbing stated it’s wrong and this is it and there is nothing I can do about that even though AHD contract agreement section F.6 clearly indicates they cover water heater.  And if I still want to have pump replaced, there will be $1077 copay.

I actually had a price from that plumber I mentioned above. He said he will replace it for $625.

I did have pump replaced by my honest plumber and as far as timer, he said if I want one I can buy a simple one at Walmart, program it to my desired schedule and plug pump in it. Which I did. It was $5.18 expense. And the total cost for this work “with modification” was $630.18 vs $1077 that Hers And His Plumbing asked for copay from me plus who knows what they planned to invoice AHS for that work.

 I already filed complaint with BBB requesting a refund from AHS in the amount of $625 for pump replacement per their service agreement.

To add salt to an injury, there is practically impossible to cancel agreement and get your money back. You simply safe yourself headache and write off expense as a lesson in life.