American Home Shield Did not honor warranty and very poor customer service during urgent situation Maryland

I have been a customer of American home shield and we needed to file a claim because our furnace failed this year when it came time to start it. Three technicians told us how unsafe the furnace and piping was due to CO2 and all of their recommendations were to replace it and the piping. I submitted the claim with American Home shield and explained the urgency due to dropping temperatures and no heat. They dropped my call numerous times, never expedited when they said they did until they eventually authorized me to seek out my own contractor.

I had two companies diagnose and quote the replacement and since both were the same cost we went with the one who could get it done sooner. When the contractor called American Home shield they denied the request to proceed with the work and said they needed a second opinion. They have only one contractor in the area they were willing to send and this contractor would be at least another 2 days to even get out here to perform there diagnosis leaving us still without heat for even longer.

American Home Shield has denied my request to send over my information for the two companies we had here, they do not return my calls or let me speak to the escalation department. Lastly they will not refund the cost of worthless home warranty.