Sears Sears does not honor there Protection Agreement on there Garden Tractors! Have been a customer with them for 20 years and this is the first time they don't have there own service they farm the service out to sub contractors and the sub contractors will charge just for coming out ! Stilwell Kansas

They do not honor there Protection Agreement on there Garden Tractors. They used to have there own Service Group. There was no trip charge for service and they would replace some items under the Agrement.

Now they hire Sub Contractors to do the service and the sub contractors won't honor the protection agreement! The contractor wanted $235.00 up front to do work on my tractor I did not use him! I paid $397.00 for the protection agreement and Disputed the charge with my credit card.

I got back a reply from my credit card where Sears says do not issue a charge back!! There response says that I have made multipide service orders which is NOT TRUE!! Have been a customer of Sears for a long time but no more!!