Report: #1064117

Complaint Review: ADT

  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013
  • Reported By: Matt — Dumfries Virginia
  • ADT


ADT Ripoff, mislead, fraud, scam,did not honor guarantee, lied, deceitful, overcharged Internet

*UPDATE Employee: ADT Corporate Customer Relations

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My wife and I had just purchased a home that had an ADT system already installed. I wanted to upgrade and had filled out a request online for more information. I received a call from an ADT representative and they set up an appointment for me after I told them I wanted someone to install ADT Pulse so I could do home automation as well.

The installer came out and was awesome, but he told me that he couldn't install all of the Pulse products I wanted but that I could add them on in the future. In total i spent over $1400 dollars having the system upgraded. About a month later decided I wanted to utilize the full functionality of the Pulse system and asked ADT if I could add some additional items / functions so that I could start using home automation, they told me I couldn't because I went through an authorized dealer and that I didn't really have a true pulse system.

I explained to them that i was sold a pulse system, I have an ADT pulse account, and I just want to know what I need to do to add new functionality. They told me that while I did have a pulse system it wasn't really a pulse system that could do all the things I was told and lead to believe it could do. I asked what I needed to do to get the addtinal functionality and they said I needed to upgrade my newly upgraded system for an additional $250. 

I was flabbergasted. I had just dropped a decent chunk of chang thinking I was getting the state of the art pulse system I saw online and on tv, but instead I was mislead and lied to in order to get a sale. When I asked about their 6 month satisfaction guarantee the customer service folks said it didn't apply and that they would not honor it Because ADT was not responsible for its dealers / representatives.

at this point I am beyond frustrated and can't believe that a company that pitches itself as the most experienced and trusted home security company would treat a new customer the way it has. I'm ready to cancel my service, swallow my losses and use a different company to monitor and apparently upgrade my less than a month old system.

ADT is a ripoff, they are dishonest, misleading, and will not stand behind their guarnatee or try to help a very disatisfied customer.

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This report was posted on Ripoff Report on 07/03/2013 09:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry for inconvenience and frustration this concern has caused you and your family and would like to assist you further. Please send us your contact information to and we will reach out to help. Thank you. -Andrew

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