All My Sons Moving Company ripoff, deceptive business activities, rude employee's Riviera Beach Florida

it is always appreciated when a consumer reports the truth. A minor miscommunication turned into more than what it really was. Simply handled with a phone call and a conversation.

I spoke today to George and was treated great and we settled this for $120 which is great.
its a breath of fresh air to finally speack to someone who can get things done the way they should have been from the beginning.

thanks again.

Sir,

My offer is one of good faith. There is no record of you paying $120 in cash to our company. This money is not owed to you. I am offering the $120 as a final settlement for any and all claims. If you prefer to file a damage claim, you may do so in writing, however, the $120 offer will not be available to you as well.

I am enclosing a copy of the written estimate signed by Jonathan Downham. Since Jonathan Downham signed all of the paperwork, perhaps you were not aware that he has a copy of the written estimate.

Please reconsider my offer to settle the entire matter for $120. Otherwise, I will wait for your claim in writing and we can settle based on the chosen coverage of .60 cents per lb per item.

Thank you for your consideration.


Mike Morgenstein

I appreciate your response back, I just want to state for the record that NO written estimate was ever signed before the job was performed.

I will accept your offer of $120 refund but I am filing for an insurance claim to do the fact that 2 desks were severally damaged, you have my information onfile so you can send the check to the address you have.

John I do also want to state that we chatted one day and it got heated I was very PO'd about the whole situation and you said you would talk to your drivers and give you 1 day to get it figured out, so I called you the next day you told me what they said about the $120 about it being a tip.
I just want to hear that up.

thanks

Mr. V, I am sorry that you feel so negatively about our company. I am humble enough to admit when my employees make a mistake, however, in this case it is you that has mistaken the facts. I would be happy to send you a copy of the signed estimate as well as my BBB record for the last three years to quell any doubts about what I have stated.

However, I would rather settle the matter in its entirety. If you prefer, you can disregard the claims form that I have sent you and instead accept the following offer. I will send you a good faith offer for $120 which you claim the movers were paid in cash. Our company has no record of such cash transaction and it is very possible that the other party tipped the men as is customary. Nonetheless, I will offer this amount in exchange for a full settlement of all claims and damages.

Please understand that I am not obligated by law or contractual agreement to offer any such amount. My offer is being made with the interest to put the negative feelings to rest.

Please consider my offer and accept my apology if i came across as unprofessional to you. I take great pride in handling the business in the most professional manner possible.

Thank you.

Hmm well well now John, I did not sign a thing regarding a written estimate, you must not remember our heated phone conversation which you stated you dont give out written estimates and there wasnt one for us because nobody could come out to the house. At the time which I posted this your rating with the BBB was not in good standing but you did seem to get that turned around ..good job.

I just wanted to say that you are the most unprofessional person I have ever met in my life, customer service to you means nothing at all, your guys bascially stole $120 from an elderly friend of ours that we had your guys stop by and drop off some furniture to her she paid you guys money for the short stop then you go ahead and charge us for the stop, and then you tell me she gave that to your guys for a tip....NO...I know for a fact she couldnt have afforded to just give up $120 in cash which your guys wanted..CASH.
I will never use your company again and if I see one of your trucks Im running the other direction.

OH YEAH...where is the credit you said you would give us? Remember the phone conversation there John?

Hmm well well now John, I did not sign a thing regarding a written estimate, you must not remember our heated phone conversation which you stated you dont give out written estimates and there wasnt one for us because nobody could come out to the house. At the time which I posted this your rating with the BBB was not in good standing but you did seem to get that turned around ..good job.

I just wanted to say that you are the most unprofessional person I have ever met in my life, customer service to you means nothing at all, your guys bascially stole $120 from an elderly friend of ours that we had your guys stop by and drop off some furniture to her she paid you guys money for the short stop then you go ahead and charge us for the stop, and then you tell me she gave that to your guys for a tip....NO...I know for a fact she couldnt have afforded to just give up $120 in cash which your guys wanted..CASH.
I will never use your company again and if I see one of your trucks Im running the other direction.

OH YEAH...where is the credit you said you would give us? Remember the phone conversation there John?

All My Sons was hired by a J.D. (( full name redacted by ROR))) to perform a move from Port St. Lucie to Dania Beach, Fl. on the 9th of August 2006.

The customer was given our pricing information for this type of move and never told that the move would cost less than what it did. The customer was given a WRITTEN ESTIMATE that was not to exceed $2800 which was signed by J.D. . The actual cost for the move amounted to $946.88 which was paid for by Mr. V by credit card. All My Sons did not accept any other payments for any other amounts.

Mr. V has not stated the facts regarding our company's BBB record. All My Sons Moving & Storage of West Palm Beach, Inc. has had 57 complaints in three years; all of which have been resolved and closed. Additionally, All My Sons has a SATISFACTORY rating with BBB.

Mr. V is not due any refund as a result of the move at this time. I have sent a claim form to Mr. V and will process his allegations of damages upon reciept.

All My Sons strives to provide the highest level of quality in the industry. Although our company experiences an issue from time to time, I can give every assurance that all concerns are handled. It should be noted that All My Sons Moving & Storage of West Palm Beach, Inc. performs approximately 4000 moves a year and that the number of complaints as a result represent approximatley half of 1 %.

I look forward to J.D./ Mr. V claim form. Thank you for the opportunity to respond.


Sincerely,


Michael Morgenstein