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Report: #105871

Complaint Review: America OnLine - aol - Nationwide

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  • Reported By: yonkers New York
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  • America OnLine - aol aol.com Nationwide U.S.A.

America OnLine a continuum of rip-off hell! Internet

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In february 2004, I called aol to cancel my account. The agent asked why i was cancelling and i said that i had another internet service and did not need to continue aol. He then tried to get me to stay with aol offering 3 free months. I refused his several offers and requested cancellation.

he said i could continue using the service after cancellation until the end of the billing cycle and if i wanted to continue the service just sign on and my account would be resumed. i again refused aol service. I never used the service again.

I did not pay attention to my card statement because I had stopped using it and cut it up since last christmas. In july i found out that aol continued to bill me. i called aol again, the agent told me that I had agreed to take 3 free months. I denied his statement and informed him that aol had put my card over the limit and i had incurred over-the-limit charges as a direct result of their charges. I got no appology or sympathy just insistence that i agreed to stay with aol. after arguing with aol for 10 minutes i became frustrated and hung up.

August 28th I called aol again, found out from the agent that aol was trying to get over $100. from me for a service that I did not use. I threatening media and lawyer involvement. the agent then apologized, cancelled the account and tried to get me off the phone.

I insisted on a reference number for the call and was offered a confirmation letter in the mail. I got the cancellation confirmation number after threatening to have a lawyer deal with aol. Before I could discuss aol ceasing attempts to collect for services they were supposed to cancel since february, the agent switched me to a recorded disclaimer.

I called back and got another agent {anita} according to her she was at an aol location in india. Anita went back to february and stated that I had been offered 1 free month which I accepted. once again, I vehemently denied this. I informed her i was offered more that one month free which i did not accept. she put me on hold and came back after 3 minutes stating that I was actually offered 2 free months february and march. I asked her how it was that aol could offer february free when I had already paid for february.

I stated that aol was ripping me off and I would involve the attorney general's office with a complaint of fraud. Anita then offered me $47.80 and a promise that aol would not apply further charges to my account. I asked what about those 6 months of charges previously applied. she said that was why she was giving me $47.80 and no more aol charges, she requested my credit card update to refund the money. I told her it was the same card they had on file; it is over the limit and was no good.

after playing semantics with anita I eventually made sure that she understood that i meant that I was arguing prior charges and had no intentions of paying their bill past the january 26th amount which was february's bill. She agreed that i would not be charged and the next and only contact would be a letter confirming the conversation. She refused to give a cancellation/confirmation number insisting that the forthcoming letter was sufficient. after appoximately 5 minutes she agreed to give me a reference number which turned out to be the same cancellation number i was given before with a 0 in front of it.

Anita had the unmitigated gaul to end this hellish ordeal by attempting to introduce me to another gimic offering me a way to receive $50 bonus for god knows what. Before she end her sentence i stated emphatically "I am not interested" and hung up the phone.

Joanne
yonkers, New York
U.S.A.

This report was posted on Ripoff Report on 08/28/2004 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/america-online-aol/nationwide/america-online-a-continuum-of-rip-off-hell-internet-105871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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