American Home Shield Disreputable business practices Memphis Tennessee

Our company was an AHS vendor for about a year and a half. We had to fill out alot of paperwork... as for the background checks, you have to sign a paper saying that you perform them, they don't check up on this, they take the word of the contractor. We were always paid within the 30 day period, however we were on a flat rate deal with them. We REPLACED many a water heater and other things, and getting the approval to do so was not hard, however you are sent a monthly report and you get a call from a supervisor telling you that your companies replace rate is too high and you should have it lower (between a certain percentage). Repair repair repair they tell you. However, as an honest company repairing was not always an option. We ran AHS service calls the same way we ran service calls to our personal customers, honestly. That is why I think they eventually terminated our service agreement. They track every vendor and they give the bulk of the calls to whomever has the lowest replace rate. We had many a customer mad at our company for AHS denying a claim even though we tried to tell them that we only serviced the call and did NOT have authority to approve a claim. This was very frustrating, and I think in many cases an honest, good company can get a bad rap from being associated with AHS or any warranty company.

Hey Ben, while you may be one of the few who are happy with home warrany companies, as a former AHS vendor I had to sometimes pull teeth to get paid on some jobs, the only ones I was paid quickly on the in & Out service calls, the standard answer was we will pay you within 30 days, however if you allow us to supply you with all parts ( like a customer with an emergency situation is going wait for the purchasing dept find a part & ship it to you, especially if you have it on the truck.) we will pay you in maybe 2 weeks, if you allow us to deduct 5 % from your invoice a little quicker and if you agree to go flat rate, we will send a check ( or direct deposit) once a week.

so in reality the only way for a vendor to make money with ahs or any of their competitors, is to find a way to deny a repair. fact is none of these companies are a good deal, and homeowners are much bettr off putting the monthly dues in a savings account for when the unexpected happens

I have had alot of bad expereinces with AMERICAN HOME SHIELD, this last one took the cake. They are suppost to send out Licensed contractors, this company had been reported to the BBB and did not have a license.

My hot water heater went out they sent out a kid who had been in Arizona for 2 weeks, he informed me that my lines going to the heater where not code. What would he know about code in AZ. When the house was built and inspection of the home was done there was nothing found wrong about the pipes, I had also had my home inspected last year for refinance they to found nothing wrong.

They send out people that don't have names on the side of there trucks no license no insurance, WHATS UP. Then they inform me its going to cost $389.00 for the new pipes plus the $55.00 service fee. I almost fell over. The kid leaves to go get a hot water heater comes back with one that was to big and would not fit, so off he goes again 2 hours wasted the first time another 2 hours gone. Hello don't you measure to make sure it will fit were you are going to put it.

I am a senior citizen and just so tired of getting ripped off by this company I could scream I am canceling this contract the end of June that when it runs out. This kid left a mess in my yard, didn't replace the pan under the water heater, that he removed and busted up. Last year my air went out it took 4 different service people to find the problem.

Don't have this company for your home warranty. They are rude and don't give a crap about you. It took this kid from 10:00am to 6:30pm to get this fixed and he stated on the invoice he was not responsible for any leaks. Which I didn't see. At this time I have filed a complaint with the BBB in Arizona about the plumber not being licensed and one with the BBB in Iowa against the practices of AHS. BUYER BEWARE

I worked for AHS for a number of yrs and they do cover water leaks elect repairs and so on. if the water can be turned off to an outside water leak it is not considered and emergency. if the pool water was leaking this may not be covered anyway. these are questions that a cust serv rep WILL ask the homeowner... some things aren't covered at all. you need to read the contract carefully regarding what you want to have serviced. they will cover what they say they will on the CONTRACT ONLY.... if it is not listed then it is NOT covered. this is the same talk i gave thousands of times to ahs clients. they are not a rip off, i enjoyed helping people and i know we did help lots of them. i had many of them call back to thank me personally (even though they may not have gotton me on the phone again the notes were there)i took care of many emergancy calls and had techs out asap or yes called around to find one if none were available. if you don't know the details of this one case don't make a judgement on one call that MAY not have even been an emergency .

This company is awful and dispicable to deal with. I have had two experiences the past 12 months with them. The first was a plumbing problem just b4 Thanksgiving and sewage started backing up into my sinks, bathtubs, and showers.

we called AHS right away and they said they could have some one out late afternoon. I would have preferred a plum,ber come more quickly as it's quite a disruption in hosehold activities to not be able to usde any water, toilets, washing machines, etc for a while, particularly when one household member has irritable bowel syndrome and needs toilet facilities nearby.

Well, around 6:15 the plumber shows up, keep in mind it's winter so it's now dark. Since I was out of town he asked my wife where the "clean out" was, like she would know. I didn't even know, I never heard of a clean out. He looked around outside a few minutes and said he couldn't find it. That didn't stop him from taking $55 from my wife and leaving. Isn't he a professional plumber, these guys should have a general idea where builders place cleanouts, not us.

Trust me, if I was there he wouldn't have taken my $55 w/o doing his job first. Anyway, the next morning at 7:00 am I looked around for a few minutes and found the clean out on the side of my house.

So my wife calls AHS again around 8:00 am and asked that somebody come back out asap but she's told that they needed to open a new ticket and it would be sometime b4 end of day that a technician would be back. My wife insisted the job was unfinished and it needed to be addressed immediately, but of course the rude, callous rep didn't seem to care that we were peeing in the yard and defecating down at the 7/11 and said she couldn't get anyone here till the afternoon sometime. Apparently they only use one or two plumbers who were busy on other calls.

What kind of business services the public with an insufficient number of contractors? Plumbing is kind of an important matter in a house, it's not like the batteries on your flashlite are out.

We had no choice but to call roto rooter and they came over right away. Great service, but now it just cost me $190 to have my pipes snaked for something that should have been done by the AHS plumber the day before for $55. So not only did it cost me $190 for Roto Rooter, but an additional $55 to AHS for the guy to stop by my house and do nothing.

I think their service was abysmal, the attitudes of their employees even worse and the fact that nobody seemed to want to help us with made matters even worse. What a difference between AHS folks and Roto Rooter. Roto Rooter actually said it would be an hour b4 they could get to us and apologized up and down that we would even have to waiut that long. I don't know how AHS stays in business treating people this way.

Then my wife asked for the President or an officer to complain to and was told she could not speak to anyone else. This person claimed to be an actual manager and was totally rude, disrespectful, and uncaring. I have cancelled my service agreement with them as I refuse to deal with such unprofessional and disrespectful people. Their service is pathetic.

The second was an electrical problem with my dishwasher. The tech came diagnosed the problem and said it was a fuse, but of course he didn't have a replacement. He ordered a fuse and came back 10 days later. When he replaced the fuse, that was only part of the problem. It was an actual board that went bad and caused the fuse to blow so it was a two part problem. Then he had to order a new board that took almost 3 weeks to come in.

I called several times checking on the board as now I'm over 4 weeks without a dishwasher. The board finally came in and my dishwasher was finally repaired, over 4 weeks after going down. I'm leaving out several conversations in between about trying to get a board ordered from different suppliers to no avail.

Overall, this company should have their business license revoked.

I worked for AHS almost 7 years and held many positions there from placing service calls in customer service, authorizing co's for repairs, processing cash out's for customers--payments to techs & customer relations/supv dept.

Overall AHS is not a good co, in my opinion. They don't treat their employees or customers with the respect they should. The co sounded as if they had such high morals & standards when I 1st started there---man was I fooled. The co moto "to honor God in all we do" may have sounded good or been the intentions when the co was started, but they've strayed far away from that now.

The contract does have it benefits, but only if you know and understand exactly what is & is not covered. This is the major problem, the contracts are misrepresented by the realtors & the limitations of liability section of contract isn't fully explained by the sales team.

Most reps at AHS aren't properly trained therefore have limited knowledge and/or ability to help. The service dept is only good if you want to place a normal service call most of the time. If you have any problems cust servc is the worst dept to deal with as they have no authority & most of the time your call will be transferred over & over because they don't know how or who can help you.

Ben is correct as far as how things are supposed to work, but being on the inside I've seen numerous errors over & over by AHS towards the homeowners most of the time, and even the techs. I'll also state it should be obvious that most customers wouldn't be calling AHS if they had no problems; therefore all the success stories aren't known either.

AHS was not set up to deny all claims & that is not what I was initially trained. However all co's are in business to make a profit meaning they can't replace everything in your house under a 1 year contract with average cost of $500. That is why all contracts have limitations of liability and others even have a $ amount limit per system/appliance. AHS does replace equip all day everyday but only if problem is due to normal/wear/tear, most states can't be pre-existing, no repair is available or if they can replace your system cheaper then the repair cost (since AHS has the ability to buy equip at wholesale from the manufacturers). The catch which upsets h/o's is that on most replacements AHS covers the h/o will also have costs to pay in addition to their s/f. And most of the time the cost to h/o is more then tech would charge a COD customer--because that co has to make up for the discounts they give AHS on the labor. The co gives AHS a reduced labor rate because AHS guarantees them so many calls a year.

Ben your probably one of the preferred co's of AHS & have a good contractor relations rep but several co's don't. The contractor relations reps for AHS are supposed to get co's licensing info & verify insurance but never have I heard of them screening the vendors/co's employees. I've even seen situations where our contrels finds out the co's license expired & there were still running our repair calls, even though this is very few & far between. AHS has stated over & over to homeowners "if the co we sent did something wrong then you have to deal with them; that's why we use licensed & insured co's". Now some reps at AHS will try to play mediator & help, but most don't as to much work or stress on them. It's easier to pass the buck.

The ex-AHS rep is also correct in stating that AHS will just call someone out of the phone book. That happens all the time (it's the direct dispatch dept) in small cities where AHS can't find co's who agree to their terms & want to be an AHS vendor.

Having helped numerous techs I've also seen situations where co's are waiting 2-3 months, & in rare circumstances even longer, for payment. If your co is a preferred co with AHS then AHS makes special arrangements to pay them faster & sometimes AHS even gets discounts when they agree to pay those techs faster then normal. There are also co's who AHS uses that are not on their preferred co list. Most of these co's can only get paid a max of $100 per call until/unless they call in for approval. Sometimes the co's aren't versed well on the operations of AHS (which is contrels problem) & therefore have problems being paid because they didn't follow proper procedures.

I've also seen AHS reps in the call center tell the tech they will take care of it. Give tech ok & autho for billing, but they put nothing in the notes. In this situation once the IA AHS office gets the techs invoice they attempt to track down the AHS rep that tech got autho from. The way the calls are authorized for co is with a reps initials & group of #'s etc.; if the AHS rep didn't put notes in the system, I'm sure they weren't stupid enough to give their correct initials for an autho#.

There are times when it's just a typing error by AHS rep and the figures in AHS's computer system doesn't match the amount billed. The computers go down sometimes in the middle of work & no way for reps to pull up info & complete the call, meaning again tech has no autho in AHS system.

When one of these situations occurs that is where the accounting dept passes the buck (if u ask me). If by chance the reps can verify who gv tech autho, but didn't document it, then they mail a form & copy of co's invoice to whichever office that AHS autho rep is in. Mail is sorted to supvisors, depending on the supv it may sit a while before getting back to rep. Some reps with go ahead & autho, but some act as if they don't get the paper (I've seen the same list passed around a month or so until all corrections are made). Then paper work is all mailed back to IA autho, they sort & have to pull up all info in the system to make sure correct autho was given then & process paperwork for payment.

There are reps on the floor who do try to deny 1st because they want to keep their cost averages low in order to stay in good grace with their supervisors. There are also some techs who try to deny calls to get out of doing complicated work or the co wants to get paid for service call by AHS as well as repair by h/o. Not all co's & reps are wrong & practice business this way but there are numerous ones that do.

Maybe my info has given some insight. Hope I haven't missed anything. I've certainly gone on & on long enough.

I worked for AHS almost 7 years and held many positions there from placing service calls in customer service, authorizing co's for repairs, processing cash out's for customers--payments to techs & customer relations/supv dept.

Overall AHS is not a good co, in my opinion. They don't treat their employees or customers with the respect they should. The co sounded as if they had such high morals & standards when I 1st started there---man was I fooled. The co moto "to honor God in all we do" may have sounded good or been the intentions when the co was started, but they've strayed far away from that now.

The contract does have it benefits, but only if you know and understand exactly what is & is not covered. This is the major problem, the contracts are misrepresented by the realtors & the limitations of liability section of contract isn't fully explained by the sales team.

Most reps at AHS aren't properly trained therefore have limited knowledge and/or ability to help. The service dept is only good if you want to place a normal service call most of the time. If you have any problems cust servc is the worst dept to deal with as they have no authority & most of the time your call will be transferred over & over because they don't know how or who can help you.

Ben is correct as far as how things are supposed to work, but being on the inside I've seen numerous errors over & over by AHS towards the homeowners most of the time, and even the techs. I'll also state it should be obvious that most customers wouldn't be calling AHS if they had no problems; therefore all the success stories aren't known either.

AHS was not set up to deny all claims & that is not what I was initially trained. However all co's are in business to make a profit meaning they can't replace everything in your house under a 1 year contract with average cost of $500. That is why all contracts have limitations of liability and others even have a $ amount limit per system/appliance. AHS does replace equip all day everyday but only if problem is due to normal/wear/tear, most states can't be pre-existing, no repair is available or if they can replace your system cheaper then the repair cost (since AHS has the ability to buy equip at wholesale from the manufacturers). The catch which upsets h/o's is that on most replacements AHS covers the h/o will also have costs to pay in addition to their s/f. And most of the time the cost to h/o is more then tech would charge a COD customer--because that co has to make up for the discounts they give AHS on the labor. The co gives AHS a reduced labor rate because AHS guarantees them so many calls a year.

Ben your probably one of the preferred co's of AHS & have a good contractor relations rep but several co's don't. The contractor relations reps for AHS are supposed to get co's licensing info & verify insurance but never have I heard of them screening the vendors/co's employees. I've even seen situations where our contrels finds out the co's license expired & there were still running our repair calls, even though this is very few & far between. AHS has stated over & over to homeowners "if the co we sent did something wrong then you have to deal with them; that's why we use licensed & insured co's". Now some reps at AHS will try to play mediator & help, but most don't as to much work or stress on them. It's easier to pass the buck.

The ex-AHS rep is also correct in stating that AHS will just call someone out of the phone book. That happens all the time (it's the direct dispatch dept) in small cities where AHS can't find co's who agree to their terms & want to be an AHS vendor.

Having helped numerous techs I've also seen situations where co's are waiting 2-3 months, & in rare circumstances even longer, for payment. If your co is a preferred co with AHS then AHS makes special arrangements to pay them faster & sometimes AHS even gets discounts when they agree to pay those techs faster then normal. There are also co's who AHS uses that are not on their preferred co list. Most of these co's can only get paid a max of $100 per call until/unless they call in for approval. Sometimes the co's aren't versed well on the operations of AHS (which is contrels problem) & therefore have problems being paid because they didn't follow proper procedures.

I've also seen AHS reps in the call center tell the tech they will take care of it. Give tech ok & autho for billing, but they put nothing in the notes. In this situation once the IA AHS office gets the techs invoice they attempt to track down the AHS rep that tech got autho from. The way the calls are authorized for co is with a reps initials & group of #'s etc.; if the AHS rep didn't put notes in the system, I'm sure they weren't stupid enough to give their correct initials for an autho#.

There are times when it's just a typing error by AHS rep and the figures in AHS's computer system doesn't match the amount billed. The computers go down sometimes in the middle of work & no way for reps to pull up info & complete the call, meaning again tech has no autho in AHS system.

When one of these situations occurs that is where the accounting dept passes the buck (if u ask me). If by chance the reps can verify who gv tech autho, but didn't document it, then they mail a form & copy of co's invoice to whichever office that AHS autho rep is in. Mail is sorted to supvisors, depending on the supv it may sit a while before getting back to rep. Some reps with go ahead & autho, but some act as if they don't get the paper (I've seen the same list passed around a month or so until all corrections are made). Then paper work is all mailed back to IA autho, they sort & have to pull up all info in the system to make sure correct autho was given then & process paperwork for payment.

There are reps on the floor who do try to deny 1st because they want to keep their cost averages low in order to stay in good grace with their supervisors. There are also some techs who try to deny calls to get out of doing complicated work or the co wants to get paid for service call by AHS as well as repair by h/o. Not all co's & reps are wrong & practice business this way but there are numerous ones that do.

Maybe my info has given some insight. Hope I haven't missed anything. I've certainly gone on & on long enough.

I worked for AHS almost 7 years and held many positions there from placing service calls in customer service, authorizing co's for repairs, processing cash out's for customers--payments to techs & customer relations/supv dept.

Overall AHS is not a good co, in my opinion. They don't treat their employees or customers with the respect they should. The co sounded as if they had such high morals & standards when I 1st started there---man was I fooled. The co moto "to honor God in all we do" may have sounded good or been the intentions when the co was started, but they've strayed far away from that now.

The contract does have it benefits, but only if you know and understand exactly what is & is not covered. This is the major problem, the contracts are misrepresented by the realtors & the limitations of liability section of contract isn't fully explained by the sales team.

Most reps at AHS aren't properly trained therefore have limited knowledge and/or ability to help. The service dept is only good if you want to place a normal service call most of the time. If you have any problems cust servc is the worst dept to deal with as they have no authority & most of the time your call will be transferred over & over because they don't know how or who can help you.

Ben is correct as far as how things are supposed to work, but being on the inside I've seen numerous errors over & over by AHS towards the homeowners most of the time, and even the techs. I'll also state it should be obvious that most customers wouldn't be calling AHS if they had no problems; therefore all the success stories aren't known either.

AHS was not set up to deny all claims & that is not what I was initially trained. However all co's are in business to make a profit meaning they can't replace everything in your house under a 1 year contract with average cost of $500. That is why all contracts have limitations of liability and others even have a $ amount limit per system/appliance. AHS does replace equip all day everyday but only if problem is due to normal/wear/tear, most states can't be pre-existing, no repair is available or if they can replace your system cheaper then the repair cost (since AHS has the ability to buy equip at wholesale from the manufacturers). The catch which upsets h/o's is that on most replacements AHS covers the h/o will also have costs to pay in addition to their s/f. And most of the time the cost to h/o is more then tech would charge a COD customer--because that co has to make up for the discounts they give AHS on the labor. The co gives AHS a reduced labor rate because AHS guarantees them so many calls a year.

Ben your probably one of the preferred co's of AHS & have a good contractor relations rep but several co's don't. The contractor relations reps for AHS are supposed to get co's licensing info & verify insurance but never have I heard of them screening the vendors/co's employees. I've even seen situations where our contrels finds out the co's license expired & there were still running our repair calls, even though this is very few & far between. AHS has stated over & over to homeowners "if the co we sent did something wrong then you have to deal with them; that's why we use licensed & insured co's". Now some reps at AHS will try to play mediator & help, but most don't as to much work or stress on them. It's easier to pass the buck.

The ex-AHS rep is also correct in stating that AHS will just call someone out of the phone book. That happens all the time (it's the direct dispatch dept) in small cities where AHS can't find co's who agree to their terms & want to be an AHS vendor.

Having helped numerous techs I've also seen situations where co's are waiting 2-3 months, & in rare circumstances even longer, for payment. If your co is a preferred co with AHS then AHS makes special arrangements to pay them faster & sometimes AHS even gets discounts when they agree to pay those techs faster then normal. There are also co's who AHS uses that are not on their preferred co list. Most of these co's can only get paid a max of $100 per call until/unless they call in for approval. Sometimes the co's aren't versed well on the operations of AHS (which is contrels problem) & therefore have problems being paid because they didn't follow proper procedures.

I've also seen AHS reps in the call center tell the tech they will take care of it. Give tech ok & autho for billing, but they put nothing in the notes. In this situation once the IA AHS office gets the techs invoice they attempt to track down the AHS rep that tech got autho from. The way the calls are authorized for co is with a reps initials & group of #'s etc.; if the AHS rep didn't put notes in the system, I'm sure they weren't stupid enough to give their correct initials for an autho#.

There are times when it's just a typing error by AHS rep and the figures in AHS's computer system doesn't match the amount billed. The computers go down sometimes in the middle of work & no way for reps to pull up info & complete the call, meaning again tech has no autho in AHS system.

When one of these situations occurs that is where the accounting dept passes the buck (if u ask me). If by chance the reps can verify who gv tech autho, but didn't document it, then they mail a form & copy of co's invoice to whichever office that AHS autho rep is in. Mail is sorted to supvisors, depending on the supv it may sit a while before getting back to rep. Some reps with go ahead & autho, but some act as if they don't get the paper (I've seen the same list passed around a month or so until all corrections are made). Then paper work is all mailed back to IA autho, they sort & have to pull up all info in the system to make sure correct autho was given then & process paperwork for payment.

There are reps on the floor who do try to deny 1st because they want to keep their cost averages low in order to stay in good grace with their supervisors. There are also some techs who try to deny calls to get out of doing complicated work or the co wants to get paid for service call by AHS as well as repair by h/o. Not all co's & reps are wrong & practice business this way but there are numerous ones that do.

Maybe my info has given some insight. Hope I haven't missed anything. I've certainly gone on & on long enough.

I worked for AHS almost 7 years and held many positions there from placing service calls in customer service, authorizing co's for repairs, processing cash out's for customers--payments to techs & customer relations/supv dept.

Overall AHS is not a good co, in my opinion. They don't treat their employees or customers with the respect they should. The co sounded as if they had such high morals & standards when I 1st started there---man was I fooled. The co moto "to honor God in all we do" may have sounded good or been the intentions when the co was started, but they've strayed far away from that now.

The contract does have it benefits, but only if you know and understand exactly what is & is not covered. This is the major problem, the contracts are misrepresented by the realtors & the limitations of liability section of contract isn't fully explained by the sales team.

Most reps at AHS aren't properly trained therefore have limited knowledge and/or ability to help. The service dept is only good if you want to place a normal service call most of the time. If you have any problems cust servc is the worst dept to deal with as they have no authority & most of the time your call will be transferred over & over because they don't know how or who can help you.

Ben is correct as far as how things are supposed to work, but being on the inside I've seen numerous errors over & over by AHS towards the homeowners most of the time, and even the techs. I'll also state it should be obvious that most customers wouldn't be calling AHS if they had no problems; therefore all the success stories aren't known either.

AHS was not set up to deny all claims & that is not what I was initially trained. However all co's are in business to make a profit meaning they can't replace everything in your house under a 1 year contract with average cost of $500. That is why all contracts have limitations of liability and others even have a $ amount limit per system/appliance. AHS does replace equip all day everyday but only if problem is due to normal/wear/tear, most states can't be pre-existing, no repair is available or if they can replace your system cheaper then the repair cost (since AHS has the ability to buy equip at wholesale from the manufacturers). The catch which upsets h/o's is that on most replacements AHS covers the h/o will also have costs to pay in addition to their s/f. And most of the time the cost to h/o is more then tech would charge a COD customer--because that co has to make up for the discounts they give AHS on the labor. The co gives AHS a reduced labor rate because AHS guarantees them so many calls a year.

Ben your probably one of the preferred co's of AHS & have a good contractor relations rep but several co's don't. The contractor relations reps for AHS are supposed to get co's licensing info & verify insurance but never have I heard of them screening the vendors/co's employees. I've even seen situations where our contrels finds out the co's license expired & there were still running our repair calls, even though this is very few & far between. AHS has stated over & over to homeowners "if the co we sent did something wrong then you have to deal with them; that's why we use licensed & insured co's". Now some reps at AHS will try to play mediator & help, but most don't as to much work or stress on them. It's easier to pass the buck.

The ex-AHS rep is also correct in stating that AHS will just call someone out of the phone book. That happens all the time (it's the direct dispatch dept) in small cities where AHS can't find co's who agree to their terms & want to be an AHS vendor.

Having helped numerous techs I've also seen situations where co's are waiting 2-3 months, & in rare circumstances even longer, for payment. If your co is a preferred co with AHS then AHS makes special arrangements to pay them faster & sometimes AHS even gets discounts when they agree to pay those techs faster then normal. There are also co's who AHS uses that are not on their preferred co list. Most of these co's can only get paid a max of $100 per call until/unless they call in for approval. Sometimes the co's aren't versed well on the operations of AHS (which is contrels problem) & therefore have problems being paid because they didn't follow proper procedures.

I've also seen AHS reps in the call center tell the tech they will take care of it. Give tech ok & autho for billing, but they put nothing in the notes. In this situation once the IA AHS office gets the techs invoice they attempt to track down the AHS rep that tech got autho from. The way the calls are authorized for co is with a reps initials & group of #'s etc.; if the AHS rep didn't put notes in the system, I'm sure they weren't stupid enough to give their correct initials for an autho#.

There are times when it's just a typing error by AHS rep and the figures in AHS's computer system doesn't match the amount billed. The computers go down sometimes in the middle of work & no way for reps to pull up info & complete the call, meaning again tech has no autho in AHS system.

When one of these situations occurs that is where the accounting dept passes the buck (if u ask me). If by chance the reps can verify who gv tech autho, but didn't document it, then they mail a form & copy of co's invoice to whichever office that AHS autho rep is in. Mail is sorted to supvisors, depending on the supv it may sit a while before getting back to rep. Some reps with go ahead & autho, but some act as if they don't get the paper (I've seen the same list passed around a month or so until all corrections are made). Then paper work is all mailed back to IA autho, they sort & have to pull up all info in the system to make sure correct autho was given then & process paperwork for payment.

There are reps on the floor who do try to deny 1st because they want to keep their cost averages low in order to stay in good grace with their supervisors. There are also some techs who try to deny calls to get out of doing complicated work or the co wants to get paid for service call by AHS as well as repair by h/o. Not all co's & reps are wrong & practice business this way but there are numerous ones that do.

Maybe my info has given some insight. Hope I haven't missed anything. I've certainly gone on & on long enough.

I want to thank Rip-Off Report for this web-site. I was considering using this company for our home protection, but now I see it is a Rip-Off. James you could of bought a little boat during your two week wait, and pray that it came with two paddles. "oh yea I forgot" , James don't forget your life jacket! American Home shield is a Rip-Off !

I want to thank Rip-Off Report for this web-site. I was considering using this company for our home protection, but now I see it is a Rip-Off. James you could of bought a little boat during your two week wait, and pray that it came with two paddles. "oh yea I forgot" , James don't forget your life jacket! American Home shield is a Rip-Off !

I want to thank Rip-Off Report for this web-site. I was considering using this company for our home protection, but now I see it is a Rip-Off. James you could of bought a little boat during your two week wait, and pray that it came with two paddles. "oh yea I forgot" , James don't forget your life jacket! American Home shield is a Rip-Off !

I want to thank Rip-Off Report for this web-site. I was considering using this company for our home protection, but now I see it is a Rip-Off. James you could of bought a little boat during your two week wait, and pray that it came with two paddles. "oh yea I forgot" , James don't forget your life jacket! American Home shield is a Rip-Off !

Ben,

AHS might check out a service provider/contractor initially before contracting with them, HOWEVER they are in absolutely no position to do background checks on the employees of the contractors. AHS is not responsible for the independent contractor or its employees.

For accountability, AHS would have to hire, train, and employ all service providers as regular employees.

I did a year as a customer of AHS. They cover nothing. When you figure the plan costs, deductibles, exclusions, etc.. You could have just opened the phone book and shopped around for a better price and service.

As far as the "replacement guarantee", that is a joke. I would like to see the actual number of full replacements AHS has ever done. I could probably count them on 1 hand and have fingers left over.

AHS is a scam.

hi ben,
I am a former employee of AHS...there is no doubt in my mind that YOU are a reputable tech! My heart goes out to the handfull of decent techs that are drug down by the AHS or Servicemaster name... I worked in the call center in LaGrange, GA. I have posted comments before but let me assure you that this company is headed for disaster!!

They "COACH" you guys on how to deny a claim...at a house for 5-10 mins, got your service fee and out the door... run 15-20 of theses AHS calls a day @ $50 service fees and you are coming out pretty darn good to never have to return to make any repairs! I know all too well. Ben, stick with your honest and respectable reputation and you will come out on top. AHS does not care about you nor the consumers that have already paid an enourmous amount for the contract on top of every call cost the s/f to just in the end be DENIED!!!! OH, the sad, sad fine print in black and white!

BUYERS BEWARE!!! If you real estate agent offers you a home warranty w/AHS... DENY THE OFFER AND JUST AKE THE CASH TO PAY YOUR OWN COMPANY!
God Bless you all and good luck in your journey with AHS-UNAmerican Hme shield! NOT WORTH THE PAPER IT IS PRINTED ON!!!!
Kindest Regards
tami

hi ben,
I am a former employee of AHS...there is no doubt in my mind that YOU are a reputable tech! My heart goes out to the handfull of decent techs that are drug down by the AHS or Servicemaster name... I worked in the call center in LaGrange, GA. I have posted comments before but let me assure you that this company is headed for disaster!!

They "COACH" you guys on how to deny a claim...at a house for 5-10 mins, got your service fee and out the door... run 15-20 of theses AHS calls a day @ $50 service fees and you are coming out pretty darn good to never have to return to make any repairs! I know all too well. Ben, stick with your honest and respectable reputation and you will come out on top. AHS does not care about you nor the consumers that have already paid an enourmous amount for the contract on top of every call cost the s/f to just in the end be DENIED!!!! OH, the sad, sad fine print in black and white!

BUYERS BEWARE!!! If you real estate agent offers you a home warranty w/AHS... DENY THE OFFER AND JUST AKE THE CASH TO PAY YOUR OWN COMPANY!
God Bless you all and good luck in your journey with AHS-UNAmerican Hme shield! NOT WORTH THE PAPER IT IS PRINTED ON!!!!
Kindest Regards
tami

hi ben,
I am a former employee of AHS...there is no doubt in my mind that YOU are a reputable tech! My heart goes out to the handfull of decent techs that are drug down by the AHS or Servicemaster name... I worked in the call center in LaGrange, GA. I have posted comments before but let me assure you that this company is headed for disaster!!

They "COACH" you guys on how to deny a claim...at a house for 5-10 mins, got your service fee and out the door... run 15-20 of theses AHS calls a day @ $50 service fees and you are coming out pretty darn good to never have to return to make any repairs! I know all too well. Ben, stick with your honest and respectable reputation and you will come out on top. AHS does not care about you nor the consumers that have already paid an enourmous amount for the contract on top of every call cost the s/f to just in the end be DENIED!!!! OH, the sad, sad fine print in black and white!

BUYERS BEWARE!!! If you real estate agent offers you a home warranty w/AHS... DENY THE OFFER AND JUST AKE THE CASH TO PAY YOUR OWN COMPANY!
God Bless you all and good luck in your journey with AHS-UNAmerican Hme shield! NOT WORTH THE PAPER IT IS PRINTED ON!!!!
Kindest Regards
tami

hi ben,
I am a former employee of AHS...there is no doubt in my mind that YOU are a reputable tech! My heart goes out to the handfull of decent techs that are drug down by the AHS or Servicemaster name... I worked in the call center in LaGrange, GA. I have posted comments before but let me assure you that this company is headed for disaster!!

They "COACH" you guys on how to deny a claim...at a house for 5-10 mins, got your service fee and out the door... run 15-20 of theses AHS calls a day @ $50 service fees and you are coming out pretty darn good to never have to return to make any repairs! I know all too well. Ben, stick with your honest and respectable reputation and you will come out on top. AHS does not care about you nor the consumers that have already paid an enourmous amount for the contract on top of every call cost the s/f to just in the end be DENIED!!!! OH, the sad, sad fine print in black and white!

BUYERS BEWARE!!! If you real estate agent offers you a home warranty w/AHS... DENY THE OFFER AND JUST AKE THE CASH TO PAY YOUR OWN COMPANY!
God Bless you all and good luck in your journey with AHS-UNAmerican Hme shield! NOT WORTH THE PAPER IT IS PRINTED ON!!!!
Kindest Regards
tami

I have a contract with AHS in which I have had for 3 years now. I have had good experiences and bad. They may do background checks in Illinois but I can guarantee you they do not in Arizona. My first service call was for my refrigerator. AHS sent out L&R appliance repair. After the initial service call I had to have this company out 5 times for the same problem. The 4th time the guy told me I needed a new compressor but he could not find one so he would refer the claim to the replacement indsurance dept. They called me to tell me they would replace the refrigerator but I would have to pay the difference of the repair estimate. I told them the repair technician said he could not fix it. They told me he had sent them an estimate for repairs of $250. I told them if he could fix it then get him out there to do so. I could never get a return call from the owner of the repair company and got absolutley no where with the so called customer service agents at AHS. So you may be a reputable repair technician working for AHS but you cannot speak for the rest or the company and their operating standards that they have.

Dave you have no idea what you are talking about. I have literally run over 5000 AHS service calls. They only use contractors that they know and have a relationship with. They usually preformed a background check on each employee who enters a customers home. If they just allow a customer to call any plumber out of the phone book they have no control of the quality or price.

2 weeks is a long time to wait if there is water gushing out of a pipe, I agree with that! I am not a pool tech but I also find it hard to beleive that there is no valves to the heater so the water can be shut off.

Dave I am just a contractor who is trying to provide some info on this company. Your personal insults are pretty silly! Maybe that mouth of yours is why you have such a problem dealing with the folks at AHS!

Ben you are so full of crap it's seeping out of my hard drive. AHS is the worst company out there, they almost ALWAYS deny claims. And, they find the lowest intelligent form of life to go to your home to 'diagnose the problem'. Then, your claim is denied because the idiot service person mis-diagnosed the problem and AHS claims it's not covered.

Get a fontal lobotomy Ben, and get rid of your computer. 2 weeks for a major plumbing problem is not standard. There are hundreds of plumbers that are on call 24 hours a day, and handle emergencies with an hour or less. There's no reason AHS can't use one of these reputable places.

I am a longtime AHS contractor. First off the $45 fee is basically a diagnostic fee. If the unit was fixed by an outside contractor, why did you have an AHS contractor come out after? The contractor who came out still needs to get paid for his time...right?

2 weeks does sound like a long time to make someone wait. But AHS does not set up the appointment, contractors do. AHS would not have told you that it would be 2 weeks because they don't have this info. If the contractor told you he couldn't get out for 2 weeks, you should have called AHS and requested another contractor.

AHS pays its contractors very fast and usually within a week. They are very good to work with and have never had to chase them down for money.

I am a longtime AHS contractor. First off the $45 fee is basically a diagnostic fee. If the unit was fixed by an outside contractor, why did you have an AHS contractor come out after? The contractor who came out still needs to get paid for his time...right?

2 weeks does sound like a long time to make someone wait. But AHS does not set up the appointment, contractors do. AHS would not have told you that it would be 2 weeks because they don't have this info. If the contractor told you he couldn't get out for 2 weeks, you should have called AHS and requested another contractor.

AHS pays its contractors very fast and usually within a week. They are very good to work with and have never had to chase them down for money.

I am a longtime AHS contractor. First off the $45 fee is basically a diagnostic fee. If the unit was fixed by an outside contractor, why did you have an AHS contractor come out after? The contractor who came out still needs to get paid for his time...right?

2 weeks does sound like a long time to make someone wait. But AHS does not set up the appointment, contractors do. AHS would not have told you that it would be 2 weeks because they don't have this info. If the contractor told you he couldn't get out for 2 weeks, you should have called AHS and requested another contractor.

AHS pays its contractors very fast and usually within a week. They are very good to work with and have never had to chase them down for money.

Hi all and let me tell you first hand that American home shield/service master is in fact making money for a all show and no result company i just recently left service master the american home shield divison becuase i got offered a better job working for the city but i while i was there in the call center i must say that I truly felt sorry for the poor saps that got suckerd in my service master telemarkers and by the real estate agents who did not know about the true workings of service master. For starters that fee you just mentioned earler was gone up 5.00 and they are talking about raising it a little bit more. you thought you were getting a true professional company from service master to come out there and fix your problems...no.. we..well they have a department that goes through the phone book and call up companies who can come out there if their other people can show. Don't feel bad that you got the run around i have had plumbers and electricians on the phone wanted to talk to a manager because service master was late paying they money owed to them. PLEASE!!! please if you have a heart and want to keep money in your pockets don't sign up for the package that your realestate agent try to sell they cover everything but nothing at all.