American Home Shield Pays Little to Nothing Again! Poor Service Nationwide

American Home Shield, thinks I should pay over 500.00 for an appliance they cover.

-This is the second time I have paid 75.00 and little to nothing was covered.

-They have very few, if any, repair people in the area.

-It often takes 1-2 weeks before they can locate someone to service me.

I have paid 50.00 a month for the last 10 years to American Home Shield and the last two times I needed service I paid the 75.00 fee and they would not cover the issue OR the "uncovered" is more than what they actually pay on their end. This instance, my hot water heater died. They will pay for the hot water heater (approx. 400.00) and the installation. I pay over 500.00 because the pipes don't merely screw in, it takes a modification of existing pipes. I requested 6 times to speak with a manager, and was not allowed to. Apparently the "break-down" of an appliance, will be covered ONLY if the event happens on the 5th Wednesday of the month on odd numbered years. AKA you are not covered.