American Home Shield Ripoff on A/C Unit ..Installing LEMONS from their Sister Company, American Residential Services (ARS) sub-standard products Nationwide

I was told by an AHS representative on Friday, May 16 that someone would contact me before the close of business that day. Of course, no one did. After several unsuccessful attempts over the weekend, I was finally told today, Monday May 19, that a "second-opinion" company had been located this past Friday (not ever mentioned over the weekend phone calls) and that they should have contacted me. When I attempted to contact this company, I got a recording stating that I needed to dial the area code first...I later learned that this company is located over 100 miles from my home(!!), and that they couldn't come until late Wednesday afternoon.

I then called back to AHS to complain about the distance of this company & time since my initial call (April 25), the representative agreed that I should not have to wait until Wednesday then put me on hold to schedule a sooner service call...I held for approximately 20 minutes, then she returned to tell me that that was the fastest appointment I could get, also quoting text from the warranty contract.

I asked to speak to a supervisor & was told that a supervisor wasn't available. Then she hung up. I called back again & got a supervisor "Nalexian" (refuses to give last name), who told me that was policy and I should just go ahead & have the unit repaired at my own cost if I was in a hurry. I asked to speak to her supervisor "Jason Lowe" who was also unavailable, nor who has a direct number, nor could she tell me when he would be available. I asked for the name of the president of the company, was given "Scott Cromie", also with no direct number, and was told that his office is located in Carroll, Iowa.

After contacting the ServiceMaster home office, I was told that Mr. Cromie's office is located in Memphis, Tennessee & given a direct number to the American Home Shield Executive Offices (901-537-8082). The receptionist at ServiceMaster also stated that she had fielded an "enormous amount" of calls with complaints about American Home Shield.

I have called AHS Corp. office in Memphis & left a message with Henrietta Hittsman, Executive Assistant to Mr. Cromie this morning at approximately 9 a.m. I will update again when this problem is resolved.

Goodman has a one year parts and labor warrenty.Plus five years parts. You will not allow the installing company to repair your problem. Due to cold weather it is not advised to start an a/c unit . Being a package unit you just assume the system is fully charged. Get over it and call ARS and go on with your life.