• Report: #1076400
Complaint Review:

ARS Rescue Rooter

  • Submitted: Fri, August 16, 2013
  • Updated: Fri, August 16, 2013

  • Reported By: Drew Jackson — Atlanta Georgia
ARS Rescue Rooter
2171 Kingston Court Suite B Marietta, Georgia USA

ARS Rescue Rooter Rescue Rooter Left us with an open sewer line Marietta Georgia

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I hired Rescue Rooter Atlanta to come clear my sewer pipe, run a camera to inspect the line, and install a clean out pipe. I agreed to the asking price for the job of $700 for the COMPLETION of all three items mentioned above. I, myself, had already dug out and exposed the problem area of the pipe.

When they showed up, they smashed a hole in the pipe which took two
hard hits and tried for approximately 1-2 minutes to put a camera in the line while my husband and I stood there and watched them. They were unable to see anything and said the line needed to be snaked first. They tried to snake the line for approximately 10 minutes and then told us it was useless and that we needed an entire new sewer pipe. They refused to snake the line any further after we asked them to try some more saying "they knew when a line could not be snaked". They then tried to high pressure us into a $9K job on the spot. I said that we would need time to price comparison shop before saying yes to a job of that price. We had no idea we would need the entire line replaced. They pressured us even further saying that if we pulled the trigger right now they would take several hundred off the price bringing it to $8,500, but if they drove away the price would be 9K.

We said we would still need time to decide and comparison shop, but asked them to
close up the sewer line so we were not left with exposed raw sewage in our yard (we have small children living next door that play outside). They refused to even seal up the open line and install the clean out pipe saying that they would do it when they did the entire line and not before because installing it now would not be the correct way to do this job. We learned later that this was incorrect information and had the line closed up before the pipe was replaced with no problem. Without a sewer line the house we were living in was suddenly unusable. The toilets were at least working before they came out.

Needless to say I was confused when he gave me the invoice for $700 which was
quoted for completing the job and I complained about it to the plumber. I told him that they had been there for less than half an hour, and I had received none of the completed promised work. They told me to not worry about it because the money I was paying would all go towards the final services of putting in a new sewer line. When I said that was only IF I used them for the job, the plumber became very confrontational and defensive so I decided take up the issue with the
manager of the company versus the plumber himself. Feeling that if I pushed any further with him at my house it would turn into an ugly confrontation. The plumber then proceeded to sit in his truck out front of our house for more than an hour. I found out later that was to bump up his time so he could justify his charges. His manager said he was on site for over two hours (WRONG)

When I followed up with the manager, after several days of calling repetitively, she herself acknowledged that it seemed like we were over charged and offered to refund for the services left uncompleted. She said she needed to ok the refund with HER manager and return a call to us the following Monday (we had spoken on Friday). I did not get a return call and left several more messages with
her and her secretary with no response. Every time I called I was asked my name and all of a sudden no one was available and I needed to get called back. As of yet I still have received no call back!

Since this incident I have had another company successfully run a camera all the way
down the line (the line had to be snaked 1st to get it through) which took them
approximately 2 hours . Something Rescue Rooter said could not
be done, but was willing to charge for anyway. I also have had the sewer line replaced for 4K which was half the price of what Rescue Rooter was attempting to strong arm me into by leaving me with an unusable line.

A couple of weeks after the incident I ran into the plumber at Home Depot. He knew I was complaining about the job and proceeded to to get in my face and curse me out. EXTREMELY unprofessional and I am not kidding when I say that writing this review makes me a little nervous for possible retaliation from them.

p.s. If you click on the filtered reviews at the bottom of all these reviews.. you will see a whole bunch of other people who have had similar experiences.

This report was posted on Ripoff Report on 08/16/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ars-rescue-rooter/marietta-georgia-30307/ars-rescue-rooter-rescue-rooter-left-us-with-an-open-sewer-line-marietta-georgia-1076400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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