Ashley Bridget Horrible customer service Internet

I ordered this bracelet straight from the vendor and paid $28 "sale" price. The original price was $48.00. There is no way that the actual retail price on this poorly constructed and cheaply made bracelet is $48.00. The hardware is so flimsy, its almost like a slightly higher gauge from your standard kitchen aluminum. I wore it a total of 2 times to dinner for maybe a total of 3-4 hours of wear before it completely fell apart. The bracelet almost seems like the type of cheap jewelry the sell at the pharmacy counters or gas stations. I wrote the company about this and they said I waited too long to tell them for them to do anything about it. Terrible quality, terrible customer service.

Hi,

Let me first say that I sincerely apologize for the headache that you have received after not receiving your order. I'm the support manager at Ashley Bridget. I understand that it is frustrating not receiving an automated email giving you updates on your order. The system that we use to manage our voucher redemption's when featuring our products on third party promotional sites currently does not support automated shipping update emails. So when a customer buys one of our products from another website, they will need to contact our support team to receive their tracking number. We give automated shipping updates when purchases are made directly on our website.

I spoke with the support representative who has been in contact with you. We will reissue you your order regardless of not having received the return. Also, if you are looking to get in touch with Ashley Bridget management, you can always email them directly at info@ashleybridget.com.

Again, I'm sorry for all of this. Our main priority is to make the online buying process as comfortable as possible for our customers, and it's clear that we didn't meet your expectations. I promise you that we will make things right for you.

All the best,

Graham Gentle
Ashley Bridget National Support Manager