Report: #1009353

Complaint Review: Ashley Bridget

  • Submitted: Tue, February 05, 2013
  • Updated: Wed, October 11, 2017
  • Reported By: Robynn — Herrin Illinois United States of America
  • Ashley Bridget

    Internet
    United States of America

Show customers why they should trust your business over your competitors...

I bought a Deal Chicken that was offered by this company.  It was a Christmas present for my sister and I ordered it while she was sitting there the week before Christmas. The company did not send any kind of possible date or shipping date of any kind.  I emailed them in January and asked when they would be shipped.  I eventually sent another email and asked if there was a shipping tracking number.  They sent me one and I tracked it and it should have arrived on January 22nd.  The address was not completely printed on the label and by the time I had the number the Post office has already had it 5 days and was shipping it back.  I contacted them and they said as soon as we receive it we will put the address you gave us on there and ship it out again.  I asked for a tracking number and got no response.

I contacted them on 02/05/2013 and I got a response that they had not received it back yet.  I asked them why they did not ship out another product and keep when the one was shipped back.  I got no response.  Had a tracking number been given even though it took forever for them to ship it I would have caught it and contacted the Post office to give them the address.  Now, no present for my sister, no product, and no apology or even effort to make it right.

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This report was posted on Ripoff Report on 02/05/2013 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ashley-bridget/internet/ashley-bridget-horrible-customer-service-internet-1009353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Terrible Product. Terrible Customer Service.

AUTHOR: A Fonte - ()

I ordered this bracelet straight from the vendor and paid $28 "sale" price. The original price was $48.00. There is no way that the actual retail price on this poorly constructed and cheaply made bracelet is $48.00. The hardware is so flimsy, its almost like a slightly higher gauge from your standard kitchen aluminum. I wore it a total of 2 times to dinner for maybe a total of 3-4 hours of wear before it completely fell apart. The bracelet almost seems like the type of cheap jewelry the sell at the pharmacy counters or gas stations. I wrote the company about this and they said I waited too long to tell them for them to do anything about it. Terrible quality, terrible customer service.

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#2 UPDATE Employee

Here to Help

AUTHOR: Graham Gentle - (United States of America)

Hi,

Let me first say that I sincerely apologize for the headache that you have received after not receiving your order. I'm the support manager at Ashley Bridget. I understand that it is frustrating not receiving an automated email giving you updates on your order. The system that we use to manage our voucher redemption's when featuring our products on third party promotional sites currently does not support automated shipping update emails. So when a customer buys one of our products from another website, they will need to contact our support team to receive their tracking number. We give automated shipping updates when purchases are made directly on our website.

I spoke with the support representative who has been in contact with you. We will reissue you your order regardless of not having received the return. Also, if you are looking to get in touch with Ashley Bridget management, you can always email them directly at info@ashleybridget.com.

Again, I'm sorry for all of this. Our main priority is to make the online buying process as comfortable as possible for our customers, and it's clear that we didn't meet your expectations. I promise you that we will make things right for you.

All the best,

Graham Gentle
Ashley Bridget National Support Manager
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