Report: #1063636

Complaint Review: Assurance Wireless

  • Submitted: Mon, July 01, 2013
  • Updated: Mon, July 01, 2013
  • Reported By: pmsing2407 — Michigan
  • Assurance Wireless
    P.O.Box 7600
    mattoon , Illinois

Assurance Wireless False claims of minute usage, very poor customer service & refuses to return money to account mattoon Illinois

Show customers why they should trust your business over your competitors...

They claim I used 330 minutes in less than 2 weeks and charged my account 10 cents for every minute over. First of all I was on vacation where the phone did not even have service so I know for a fact there was no minutes used. They are always very rude and hard to understand on the phone and give a lot of info that is irrevelant but never seem to really answer the question asked. They refuse to return my money or show any proof of the supposed minute usage. 

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